Maintenance Director

Marketing Director

Job Summary:

At Hawthorn Glen, we're building together: Smarter. Long-Term. Care. We invest in people, not just positions. Through career growth opportunities, supportive leadership, meaningful relationships, and a culture of respect and empowerment, we help our employees thrive both personally and professionally. If you're looking for a workplace where your contributions matter, your growth is supported, and your work makes a lasting impact, you'll find it at Hawthorn Glen.

Responsibilities:

• Plan, develop, organize, implement, evaluate, and direct the Facility's public relations and marketing programs and activities to maintain and increase our census and provide the community with information about the Facility, its programs, services, and practices.

• Develop and maintain written policies and procedures governing the release of information concerning residents, employees, and/or the Facility in accordance with current Privacy Rules and Regulations.

• Assist department directors in the development and use of marketing and public relations policies and procedures, and establish a rapport in and between departments to ensure each staff member understands the importance of their role in our marketing and public relations programs.

• Review the Facility's marketing and public relations policies and procedures at least annually and make changes as necessary.

• Assist in the development, implementation, and tracking of customer satisfaction surveys.

• Interpret the Facility's policies and procedures governing the release of information to employees, residents, family members, visitors, government agencies, etc., as necessary.

• Ensure public information (policy manuals, brochures, information packets, etc.) describing the services provided in the Facility is accurate and fully descriptive.

• Ensure all employees follow established policies and procedures governing the release of information.

Staff Development:

• Assist department directors in the planning, conducting, and scheduling of in-service training classes, on-the-job training, and orientation programs concerning the Facility's marketing and public relations programs and activities.

• Attend and participate in Facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).

Budget and Planning Functions:

• Prepare a departmental operating budget for approval by the Administrator and allocate resources to carry out programs and activities of the Facility.

• Assure that adequate financial records and expense reports are submitted to the Administrator, as required.

• Keep abreast of economic conditions and situations and make adjustments as necessary to assure the continued ability to provide quality care.

Resident Rights:

• Honor the resident's refusal of treatment request. Report such action to your supervisor.

• Abide by the resident's participation in treatment decision.

• Inform the resident of consequences of not participating in prescribed therapy and document such action in the resident's clinical record.

• Report any complaints or grievances to the department supervisor.

Qualifications:

• Must possess, as a minimum, a high school diploma.

• Must be able to understand the English language.

• Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion.

• Must be knowledgeable of supply practices, procedures, and guidelines.

• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.

Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.

• Must be able to follow written and oral instructions.

People-Centered Rewards:

• Health benefits including Medical, Dental & Vision

• 401k with company match

• Early Pay via Tapcheck!

• Employee Perks & Discount program via NES

• PTO + Company Holidays + Floating Holidays

• $Referral Bonus Program$

• Mentorship Programs

• Internal/Upskilling Growth Opportunities

• Continued Education Loan Repayment Program powered by Clasp