Business Manager to Director of Capability and People Services

Business Manager to Director of Capability and People Services The role sits at the heart of GCF Capability and People Services, providing strategic and operational support to the Director and acting as a key bridge between senior leadership and the wider function. It manages and resolves complex issues across a stakeholder network of around 6,000 colleagues, including the Government Commercial Organisation, while protecting Director bandwidth and driving delivery of strategic, operational and people priorities. Provide strategic and operational support to the Director of Capability and People Services, managing workflow, triaging competing priorities and protecting Director capacity for the highest-value activity. Act as a key operational problem-solver across the directorate, coordinating responses to complex resourcing, HR, pay, data protection and organisational issues and providing assurance on resolution. Lead and coordinate day-to-day Business Management Team operations and directly line manage, coach and develop the Business Support Officer. Own and coordinate senior governance and information flow, including SLT/LT agendas, town halls, central commissions and quality assurance of high-level outputs. Draft, refine and quality-assure submissions and briefings for the Government Chief Commercial Officer, Ministers, Permanent Secretaries, Chief Commercial Officers and Commercial Directors. Coordinate workforce planning and headcount reporting, and guide leadership through resourcing approvals. Lead delivery of the Capability Employee Experience Strategy and associated working group, using data and stakeholder insight to drive improvements in organisational culture. Support delivery of the People strand of the GCF Commercial Strategy 2026-29 and the development and implementation of the GCF People Plan. Support the Director's wider corporate responsibilities, including Cabinet Office Race Champion and Head of Place South West activity. Support organisational transformation and the Capability directorate's integration into the Government Commercial Agency. Proud member of the Disability Confident employer scheme Business Manager to Director of Capability and People Services Company: Government Recruitment Service Salary: £59,207 to £66,192 a year Hours: Full-time Location: Norwich Job type: Permanent Posting date: 5 Nov 2026 Closing date: 10 Nov 2026 Summary The role sits at the heart of GCF Capability and People Services, providing strategic and operational support to the Director and acting as a key bridge between senior leadership and the wider function. It manages and resolves complex issues across a stakeholder network of around 6,000 colleagues, including the Government Commercial Organisation, while protecting Director bandwidth and driving delivery of strategic, operational and people priorities. Provide strategic and operational support to the Director of Capability and People Services, managing workflow, triaging competing priorities and protecting Director capacity for the highest-value activity. Act as a key operational problem-solver across the directorate, coordinating responses to complex resourcing, HR, pay, data protection and organisational issues and providing assurance on resolution. Lead and coordinate day-to-day Business Management Team operations and directly line manage, coach and develop the Business Support Officer. Own and coordinate senior governance and information flow, including SLT/LT agendas, town halls, central commissions and quality assurance of high-level outputs. Draft, refine and quality-assure submissions and briefings for the Government Chief Commercial Officer, Ministers, Permanent Secretaries, Chief Commercial Officers and Commercial Directors. Coordinate workforce planning and headcount reporting, and guide leadership through resourcing approvals. Lead delivery of the Capability Employee Experience Strategy and associated working group, using data and stakeholder insight to drive improvements in organisational culture. Support delivery of the People strand of the GCF Commercial Strategy 2026-29 and the development and implementation of the GCF People Plan. Support the Director's wider corporate responsibilities, including Cabinet Office Race Champion and Head of Place South West activity. Support organisational transformation and the Capability directorate's integration into the Government Commercial Agency. Proud member of the Disability Confident employer scheme About Disability Confident Disability Confident is a government scheme. 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