Patient Registration Representative

Where You'll Work

Founded in 1951, Dignity Health - Mark Twain Medical Center is a 25-bed, acute care, nonprofit hospital located in San Andreas, California. Serving more than 90,000 patients annually, the hospital offers a full range of services, including cancer care, emergency care, and orthopedics. Mark Twain Medical Center also operates four Family Medical Clinics offering exams, immunizations, and care for minor injuries. Mark Twain Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation, and it is the only medical facility in Calaveras County.

One Community. One Mission. One California


Job Summary and Responsibilities

As our Patient Registration Representative, you will adhere to organizational policies and procedures to accurately resolve patient financial liability and serve as a key information source for patients and families.

Every day you will ensure a positive patient experience by accurately identifying patients, collecting thorough demographic and insurance data, verifying eligibility, determining and collecting financial liability, and explaining hospital policies and patient rights.

To be successful in this role, you will demonstrate excellent customer service skills, meticulous attention to detail in data collection and financial processes, and a clear communication style to effectively assist patients with their registration and financial responsibilities.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

• High School Graduate or GED
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Applicable education and/or training can be used to balance a lack of experience

Preferred

• 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.