Service Center Manager

Service Center ManagerAre you ready to be LBS Financial Credit Union's Service Center Manager at our California State University, Long Beach (CSULB) branch, where you will serve as a key ambassador and growth driver, focusing heavily on community outreach, strategic partnerships, and active business development across the campus?In this role, your primary impact will stem from building strategic partnerships with university departments, student organizations, and faculty to expand our membership and elevate the branch as a trusted financial partner. While your core mission centers on community engagement and identifying new growth opportunities, you will also oversee the branch's daily operations. This includes providing high-level operational guidance, coaching a high-performing service team of two, and ensuring day-to-day transactions consistently meet our standards for service excellence and compliance. Ultimately, this position offers a unique opportunity to make a meaningful impact on the campus community while actively scaling the credit union's presence.Job Requirements & ResponsibilitiesManage the day-to-day operations of the credit union service center(s).Ensure compliance with all credit union policies, procedures, and regulations.Maintain high levels of service quality and operational efficiency.Handle escalated member service issues, resolving them in a professional and timely manner.Oversee digital transaction processes and guide members through various cashless financial services.Lead, coach and supervise a team of up to five employees.Conduct regular performance evaluations and provide ongoing feedback and development opportunities through coaching.Set clear goals and expectations for staff to ensure top-tier member service.Schedule and manage employee shifts to ensure coverage and operational efficiency.Identify business development opportunities by engaging with students, faculty, staff and vendors.Promote credit union products and services that align with the financial needs of the university community.Build and maintain strong relationships with key stakeholders on campus, such as student organizations, faculty leaders and campus vendors.Create and implement strategies to attract new members and increase service usage.Organize and participate in campus events to promote the credit union's presence and offerings.Monitor branch performance, ensuring it meets or exceeds financial and service goals.Education & Experience PrerequisitesHigh school diploma or equivalent.College degree or equivalent work experience in the financial service industry preferred.Minimum of five years of progressively responsible experience in supervision and/or management within a financial institution with mastery level knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings with an emphasis on superior Member service expectations.Previous experience and ability to train developing Member Care Representatives in sound practices of their related job duties and responsibilities.Benefits & Total RewardsMedical, Dental, and Vision 100% employee-only plans paid by LBS12 Paid Holidays, 3 weeks PTO, and Sick TimeDefined Benefit Pension Plan401(k) and Roth(k) Retirement PlansInsurance: Life, AD&D, LTDCritical Illness, Accident Insurance, and Hospital IndemnityEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment: movie tickets, travel, car rentals, and much moreWellness Benefits starts 1st of the month following 30 days of employmentPay RangeIn accordance with California's Pay Transparency Act, the expected salary range for this position is between:$68,441.11 - $85,551.39Actual pay will be determined based on a candidate's specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.