Team Leader - Retail

Job Description

Job Description

ORGANIZATION:

For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Team Leader to play a key role in furthering our vision and mission in our retail area.

VALUES:

• Sustainability:We commit to practices that support environmental,socialand economic strength.
• Ethics:We upholdhigh standardsof honesty,integrityand fairness in all business dealings.
• Respect:We treateverindividual with dignity,careand sincerity to buildan equitableenvironment.
• Voice:We listen to each other, valuefeedbackand advocate for our communities.
• Inspiration: We motivate,encourageand energize individuals to be their best through leadership and vision.
• Community Engagement:We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence:We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT: We transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement.

SUPERVISION RECEIVED: District Manager, Store Manager & Asst. Store Manager

SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store.

QUALIFICATIONS/EDUCATION:

• High school diploma orthe equivalentrequired.
• Must have full knowledge of bookkeeping and accounting tomaintainsales records and reportsincidental to storeoperations. Must be a person with excellent character references and a well-developed sense of responsibility.
• One year of management experience,required.
• A valid driver’s license and insurability isrequired.

ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security.

JOB COMPETENCIES: Serves as hiring manager in the Manager and/or Assistant Manager’s absence and will complete employee work schedules, evaluations and ADP as needed. Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation per manager. Per manager, performs all administrative and clerical details associated with store operation and orders supplies as needed. Provides supervision for all sales associates, trains employees and follows cash handling procedures on a daily basis.

As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job.

ESSENTIAL FUNCTIONS:

• Must complete employees’ work schedules. They must complete employee evaluations as needed. They also counsel, hire, fire, and train employees, only when manager and assistant manager are not available.
• Supervises the sales force and Sales Floor.Sellsmerchandise as timepermits. Attends to andsatisfiescustomer ’sneeds. Handles customer complaints in a fair and impartial manner,coordinatingas necessary. Promotesspecial events.
• Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition.Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis.Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area.
• Trains and supervises store personnel andmaintainsprojected sales goals.

• RepresentsGoodwill in the area served, striving to enhance the Goodwill image through individual and group participation. May supervise solicitors and pick-up orders, including routing as authorized.
• Maintain records of store operations asrequired. Reviews and analyzes sales todetermineeffectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales.

DUTIES AND RESPONSIBILITIES:

• Assures that the appearance of the store and premises is presentable at all times.
• Performs administrative and clerical details of store operation, suchas;preparing stock requests, ordering forms,bagsand other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc.
• Responsible for safety and well-being for all employees.
• Safeguards the premises and material under his or her care at all times.Seeksto reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions.
• Greetscustomers.
• Adhere to all ethicalstandardsconfidentiality of records.
• Adhere to all safety policies andreportsviolations.
• Support missionstatementand activities of other departments.
• Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation,employmentand other barriers to person with disabilities and barriers to employment.
• Must be able to work Saturdays and Sundays and at least two nights a week.
• Must be able to count all monies for store operations.
• Must be able tolift upto 50 lbs.
• Must be able tomake bankdeposits withowntransportation daily.
• When working with monies, safe and monies must be locked up at all times.
• Driving to the bank to ensure secure delivery of bank deposits.
• Other duties as assigned.

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

• Attendance and punctuality.
• Quality and quantity of work performed.
• Attitude and overall effectiveness of working relations with all stakeholders.
• Themanner in whichduties and responsibilities, essential functions and job competencies are performed.
• Supports and values diversity.
• Themanner in whichthe above listed duties are performed.
• The ability to handle store in absence ofmanager’sor person in charge to preparing daily deposit,maintainingemployee purchase forms.

RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Trains them in overall store operation. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them.

RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers.

RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates.

NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must be a licensed driver-must be insurable. Must pass/complete background check.

PHYSICAL STRENGTH:

• Lift -- push/pull while standing - up to 50 pounds on a daily basis.Rarely over 100 pounds.

• Carry -- push/pull while moving - up to 50 pounds on a daily basis.Rarely up to 100 pounds.

BENEFITS:

• Medical and Prescription Plan -available first of month following employment
• PaytientMedical Assistance Plan -available first of month following employment
• Dental Plan with Ortho Option -available first of month following employment
• Vision Care Plan -available first of month following employment
• Flexible Spending Accounts -available first of month following employment
• Group Life and AD&D -available first of month following employment
• 401(k) Plan -available first of month following 90-days employment
• Paid Time Off (PTO) and Sick Leave -accrual begins first day of employment
• Paid Volunteer Time Off -8 hours per year
• Paid Holidays
• Accident and Critical Illness
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement Program
• 20% Discount at Goodwill Industries of Kansas Stores

JOB LOCATION:

5455 E Central Wichita, KS 67208