Member Specialist

Position Summary The role involves providing member service, maintaining the checkout area, resolving member issues and concerns, promoting Sam's Club products and services, guiding members regarding self‑service technology, processing purchases, assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. The position follows company safety standards, procedures and guidelines, including conducting safety sweeps, and proper procedures for handling merchandise. It also involves maintaining entrance and exit areas, ensuring a safe shopping environment, reviewing receipts, securing assets, monitoring for potential criminal activity, maintaining required documentation, executing emergency response procedures and ensuring compliance with security and safety practices. What You’ll Do Provide member service and support, assist with purchasing decisions, locate merchandise. Maintain the checkout area and ensure proper handling of merchandise, safety sweeps, and safety standards. Resolve member issues and concerns, handle payments, returns, refunds, and exchanges. Guide members on self‑service technology and new program rollouts, and provide continuous learning and process improvement opportunities. Assist with training of Member Frontline Services associates on company processes, procedures and new technology. Maintain entrance and exit areas, acknowledge members, verify membership cards, and arrange/organize merchandise. Secure and safeguard Sam's Club assets, observe potential criminal activity, maintain paperwork, logs, and documentation. Execute emergency response procedures and ensure compliance with company security and safety practices. Identify shrink and damages, and report unsafe situations to facility management. Adhere to company policies, procedures, ethics and integrity, using open‑door policy and aligning with business processes. Collate and prioritize work assignments, collaborate with managers, co‑workers, customers and partners, and recommend improvement opportunities. Demonstrate respect for individuals, teamwork, communication, mentoring, integrity, customer focus and striving for excellence. Minimum Qualifications Retail experience including operating front‑end equipment such as a cash register. Experience working with mobile retail applications. Preferred Qualifications None listed. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase plan and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays or other purposes and will meet or exceed the requirements of paid sick leave laws where applicable. Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Primary Location 5600 EMERALD CT, MENTOR, OH 44060-1869, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr