Customer Service Representative - Natchez
Waste Pro
SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
* Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT : Normal setting for this job is: office setting.
QUALIFICATIONS:
* Ability to handle a heavy volume of calls in a professional and efficient manner
* Excellent verbal, written and analytical skills
* Computer proficiency in MS Office and strong typing Skills,
* Ability to multi task.
* Ability to react well under pressure and treat others with respect
* Ability to identify and resolve problems in a timely manner
* Ability to Prioritize and plan work activities
* Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
* Ability to balance team and individual responsibilities and help build a positive team environment.
* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.
Special Considerations/Physical Work Requirements : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;
- ...HOME OPPORTUNITY - WORK MUST BE PERFORMED ON-SITE AT OUR FACILITY IN NATCHEZ, MS. Loss Prevention Services is expanding its call center in Natchez, MS. We are committed to exceptional customer service, quality workmanship and accountability. Since opening its doors...SuggestedWork at office
- ...a career, keep reading! Loss Prevention Services, a Call Center service provider in the Financial... ...PERFORMED ON-SITE AT OUR FACILITY IN NATCHEZ, MS. Successful Candidates will be:... ...the table: Previous experience with customer service and administrative tasks...SuggestedWeekly payFull timeWork at officeShift work
$50k - $75k
...Account Representative - State Farm Agent Team Member As Account Representative... ...business operations and customers' success. You grow our... ...relevant products and services. Grow your career as you better... ...their dreams. We are located in Natchez, MS and help customers with...Suggested- ...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing...Suggested
- ...Customer Service Representative PSC Group is now hiring a Customer Service Representativeto join our team. The ideal candidate will have strong communication skills, keen attention to detail, advanced computer skills in all facets, and demonstrates the ability...SuggestedTemporary workImmediate start
$50k - $75k
...vital to our daily business operations and customers' success. You grow our agency through... ...proactively marketing relevant products and services. Grow your career as you better your... ...realize their dreams. We are located in Natchez, MS and help customers with their insurance...$50k - $75k
...vital to our daily business operations and customers' success. You grow our agency through... ...proactively marketing relevant products and services. Grow your career as you better your... ...realize their dreams. We are located in Natchez, MS and help customers with their insurance...For contractorsWork at officeLocal areaFlexible hours- ...Job Opportunity Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career...Temporary workWork at officeLocal area
- ...School diploma or equivalent. Previous cash handling and customer service experience required. Previous tourism/hospitality experience... ...reservations. Providing information to guests about Natchez and other services. Assisting guests in securing their valuables...Work at office
- ...This position will interact with customers and team members, while providing legendary customer service. Essential Duties and... ...Disclaimer This job description represents an overview of the... ...More Join Our Talent Community Nearest Major Market: Natchez...Full timePart timeFlexible hoursShift work
- ...our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others... ...from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto...For contractorsWork at office
- ...Member Services Representative Natchez, MS 39120 Job Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique... .... You will create "raving fans" by delivering +1% customer service, continually engaging and encouraging our members...Shift work
$28k - $55k
...value-based conversations and remarkable customer experience. If you are a motivated self... ..., and market appropriate products and services. Maintain a strong work ethic with a... ...(outside sales or inside sales representative, retail sales associate, or telemarketing...For contractors$15 per hour
...member. This busy insurance and financial services office has a passion to make a... ...unexpected and realize their dreams. We help customers with their insurance and financial... ...experience in our office. Customer Service Representative - State Farm Agent Team Member As a...Hourly payFor contractorsWork at office$12 per hour
...Front Desk Clerk (Parks and Recreation) The City of Natchez Parks and Recreation Department is seeking an energetic, organized, and customer‑service‑oriented Parks and Recreation Front Desk Clerk. This focused, part‑time role serves as the welcoming face of The Courts...Hourly payPart timeFlexible hoursAfternoon shift- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...Contract workPart timeLocal area
$40k - $45k
...leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our... ...the unexpected and realize their dreams. We are located in Natchez, MS and help customers with their insurance and financial services...For contractorsWork at office- ...Data Entry Operator | Junior (Remote) Natchez, Mississippi, United States Job Openings Data Entry Operator | Junior (Remote) About... ...documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data...Remote job
$14 - $27 per hour
...Location Walmart Supercenter #874 314 SGT PRENTISS DR, NATCHEZ, MS, 39120, US Job Overview Online Order Filling associates... ...They make appropriate product substitutions and consult with the customer as needed to ensure satisfaction. Benefits & perks At Walmart...Hourly payMinimum wageFull timeTemporary workPart timeShift work- ...Description: Key Responsibilities Learn and apply Retention, Sales, and Customer Care concepts, procedures, and methodologies. Perform entry-... ...duties, including: Addressing requests to disconnect or remove services Providing billing and pricing information Resolving standard...Immediate start
- Are you an expert at reading people, managing fast-paced customer interactions, and delivering exceptional experiences? Our growing local... ...hospitality, food and beverage, high-end retail, or personal services, your skills will translate seamlessly. What You’ll Do:...Full timeLocal areaShift work
$17 - $23 per hour
ALDI is seeking Customer Service Associates to work as Cashiers and Stockers supporting daily store operations in a fast-paced grocery store environment. Associates are responsible for operating the cash register, assisting customers, stocking shelves, unloading deliveries...Hourly payFull timeShift workDay shiftEarly shift- ...with the areas only saltwater pool! We are now looking to expand our team as we continue to provide the city of Natchez with the best customer service and gaming experience possible! Our current opening is for a Cage Cashier. This position will report directly to the...Full timeLocal areaFlexible hoursWeekend work
- ...Cashier Are you enthusiastic about providing exceptional customer service and ensuring customer satisfaction? Join Popeyes and enjoy... ...~401K Plan ~ Paid time off ~ Employee discount Location: #2227-Natchez 263 Devereaux Dr, Natchez, MS 39120, USA PopeyesFlexible hoursShift work
- ...her register according to company policy Calls out prices for customer when ringing register transaction Bags merchandise... ...and housekeeping duties as assigned Provides proper customer service such as, but not limited to, greeting customer, abides by fitting...Flexible hoursNight shift
$17 - $30 per hour
...Morning, Mid-Shift, Closing Location: Walmart Supercenter #874 314 SGT PRENTISS DR, NATCHEZ, MS, 39120, US Job Overview This role focuses on the safety and security of our associates, customers and merchandise. Working in this role will involve investigating, thinking...Hourly payMinimum wageFull timeTemporary workPart timeShift workDay shift$14 - $27 per hour
...They make appropriate product substitutions and consult with the customer as needed to ensure satisfaction. Job Details Hourly Wage: $14... ...Location: Walmart Supercenter #874, 314 SGT PRENTISS DR, NATCHEZ, MS 39120, US Additional Compensation Includes annual or quarterly...Hourly payFull timeTemporary workPart timeShift work- ...of, but not limited to: Welcoming customers Register transactions on a POS system... ..., Sales Associate, Cashier, Customer Service Representative, Team member Buffalo Services Inc.... ...purchased their first convenience store in Natchez Mississippi in 1974. Today Buffalo...Full timePart timeLocal area
- ...Customer Accounts Advisor Customer Accounts Advisor The salary range for this role is $12.25 to $13.00 per hour / annually. This... ...with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred...Hourly pay
- ...our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others... ...from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto...For contractorsWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative - Natchez. Be the first to apply!
- community service representative Natchez, MS
- client service representative Natchez, MS
- career services representative Natchez, MS
- customer experience agent Natchez, MS
- customer experience associate Natchez, MS
- client experience specialist Natchez, MS
- contact representative (customer service representative) Natchez, MS
- service person Natchez, MS
- benefit customer service representative Natchez, MS
- customer service representative (remote from home) Natchez, MS


