General Manager

General Manager - Commercial Cleaning & Janitorial Services Cleveland, Ohio We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Cleveland, Ohio. This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment. Key Responsibilities Lead branch operations, multi-site management, and field operations teams Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance Control direct labor costs, staffing levels, overtime management, and productivity metrics Drive customer retention, account management, and client satisfaction Oversee janitorial services, commercial cleaning operations, facility maintenance support services Execute business development strategies, B2B sales growth, and contract expansion Conduct performance management, employee engagement initiatives, and succession planning Ensure compliance with OSHA, safety regulations, quality control standards, and company policies Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics Qualifications 5+ years of experience in branch management, operations management, or multi-site leadership Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries Proven success with budget management, cost control, workforce management, and EBITDA growth Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning Experience with B2B account management, contract services, and recurring revenue models Proficient in analyzing operational reports, labor modeling, and production rates Preferred Experience Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations) Experience managing hourly workforce environments CRM or workforce management software experience Work Environment Office-based with frequent client site visits throughout the Fort Wayne area Local travel required Availability for occasional after-hours customer support Keywords Included: Branch Manager General Manager Operations Manager Commercial Cleaning Janitorial Services Facility Services Workforce Management B2B Sales Account Management Multi-Site Operations Service Industry Leadership Zip codes: 44312, 44141, 44147, 44133, 44313, 44310, 44114, 44115, 44113