Call Center Representative $19+/hr Need ASAP!

Customer Service Representative Location: East Hartford, CT (Onsite) Pay Rate: $19.94 per hour Schedule: Monday through Friday, 8:30 AM - 5:00 PM Weekends Off Join a Team That Makes a Difference Are you passionate about helping people and providing exceptional customer service? We are seeking Customer Service Representatives to serve as the first point of contact for consumers seeking assistance with program information, account access, and password resets through an online consumer portal. In this role, you will support customers by answering questions, resolving issues, documenting interactions, and ensuring every caller receives accurate and professional assistance. If you enjoy helping others, solving problems, and working in a structured, fast-paced environment, we want to hear from you. What You’ll Do Serve as the initial point of contact for inquiries from potential and existing beneficiaries regarding client programs. Provide professional telephone support to consumers and providers. Assist customers with account access and password reset requests. Accurately answer incoming calls and resolve customer concerns. Document all customer interactions thoroughly and accurately. Forward calls to leadership teams or appropriate Connecticut agencies following established procedures. Provide clear, complete, and accurate information regarding program requirements and services. Log customer interactions into the call tracking system. Identify trends in customer concerns and recommend service improvements. Handle sensitive situations with professionalism and empathy. Process and document complaints according to established policies and procedures. Meet or exceed performance goals related to call volume, quality, and customer satisfaction. What Makes You Successful Ability to explain complex information in a clear and easy-to-understand manner. Strong customer service mindset and commitment to helping others. Excellent attendance and reliability. Effective verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Comfortable navigating multiple computer applications simultaneously. Ability to remain calm and professional when assisting frustrated customers. Enjoy working in a structured environment handling high-volume inbound calls. Interest in technology and helping customers use online systems successfully. Qualifications Must be at least 18 years of age. High School Diploma or GED required with a minimum of six months of call center experience. Candidates with an Associate Degree or higher may qualify without prior call center experience. Must pass a 30 WPM typing test. Must successfully complete a customer service assessment. What We Offer Competitive pay at $19.94 per hour Monday through Friday schedule Weekends off Stable, full-time hours Opportunity to build valuable customer service experience Supportive team environment Company Description Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. #J-18808-Ljbffr 6AM City, LLC