Salesforce Support Analyst

-Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application. -Analyze, troubleshoot, and resolve application, workflow, and system issues. -Create debug logs, investigate the system level or module level break down of flows. -Triage tickets and tasks every day with business and update tracker and other documents. -Perform Salesforce administration activities including: User management, roles, permissions, and access control Manage Workflow rules, validation rules, and approval processes -Coordinate with integration and external systems teams to resolve integration related issues -Creates the support cases with Salesforce, Honeywell and other vendors and coordinate till closure. -Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital. -Manage access, incident, problem, and change management activities in line with ITIL practices. -Perform root cause analysis (RCA) and implement preventive fixes. -Monitor system performance, conduct health checks, and ensure regulatory compliance. -Handle master data and disaster recovery management -Support code/configuration changes for enhancements and defect fixes -Assist in deployments, migrations, and release activities -Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now

What are the top 3 skills required for this role? 1. Salesforce Admin 2. SQL Server