Customer Service / Inventory Specialist
$18 per hourNext Cellection LLC
Job Description
Job Description
Job Summary:
We are seeking a detail-oriented individual to join our team. The ideal candidate will be responsible for checking in customer devices, performing diagnostic assessments, and completing repairs on a wide variety of smartphones and tablets. You’ll be the face of the company when interacting with vendors and play a key role in delivering excellent service.
Key Responsibilities:
• Communicate with vendors and check in their mobile devices for service or repair
• Accurately record device issues, model information, and customer data
• Perform diagnostic testing to identify hardware and software issues
• Repair or replace defective components such as screens, batteries, charging ports, cameras, and internal boards
• Update software, perform resets, and troubleshoot connectivity or performance issues
• Maintain a clean and organized workbench with appropriate tools and equipment
• Communicate effectively with customers about repair options, timeframes, and costs
• Ensure devices are repaired to quality standards and returned to customers in a timely manner
• Keep up-to-date with the latest mobile technologies and repair techniques
• Assist with inventory management and ordering of replacement parts
• Trading Phones
• List Items for Sale
• Ship out inventory
Requirements:
• High school diploma or equivalent; technical certification or training in mobile repair preferred
• Previous experience in mobile phone repair or a technical support role (minimum 1 year preferred)
• Strong knowledge of Android and iOS operating systems and common device models
• Excellent problem-solving and diagnostic skills
• Ability to work independently and manage multiple repairs efficiently
• Strong attention to detail and commitment to quality
• Good communication and customer service skills
• Ability to lift and handle small electronics and tools
Preferred Skills:
• Quickbooks
• Microsoft office, Google Sheets
• Experience with micro-soldering or board-level repairs
• Familiarity with mobile device management (MDM) or point-of-sale (POS) systems
• Bilingual communication skills are a plus
Compensation: DOE
If no experience $18 an hour (30 days) after $20 an hour (60 days)
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