Lobby Ambassador, Supervisor

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Lobby Ambassador Supervisor – JLL What this job involves: The Lobby Ambassador Supervisor leads a team of Lobby Ambassadors to deliver exceptional client and guest experiences at our San Francisco location. This role oversees daily operations, manages staff scheduling and performance, and serves as the primary escalation point for complex service issues. You'll ensure seamless service delivery across all shifts while maintaining the high hospitality standards that define JLL's workplace experiences. As a key member of our Experience Services team, you'll foster a culture of excellence, develop team members, and create memorable experiences that strengthen our lasting partnerships with clients. What your day-to-day will look like: • Supervise and coach a team of Lobby Ambassadors, providing real-time feedback and conducting regular performance evaluations to ensure consistent service excellence • Create and manage staff schedules across all shifts, track absences, coordinate coverage, and approve time-off requests while maintaining operational continuity • Serve as the primary escalation point for complex guest service issues and customer complaints, resolving matters efficiently and professionally • Build strong partnerships with on-site stakeholders to understand operational needs and identify opportunities to enhance service delivery • Monitor and analyze performance metrics, guest satisfaction data, and operational trends to drive continuous improvement • Onboard and train new team members on service standards, facility knowledge, and JLL's hospitality-focused culture • Prepare comprehensive reports on team performance, guest satisfaction, and key operational metrics while managing budget considerations related to staffing Required Qualifications: • Minimum 3-5 years of supervisory experience in customer service, hospitality, or related field • Proven experience managing teams in a client-facing environment • Budget management experience with demonstrated ability to control costs while maintaining service quality • Advanced written and verbal communication skills; fluency in English required • Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook) and scheduling software • Flexibility to work various shifts including early morning, evening, and holiday hours to provide coverage for special events and staff absences • Up to 20% travel required Preferred Qualifications: • Experience with reporting tools and data analysis • Knowledge of hospitality industry standards and best practices • Previous experience in luxury hospitality or corporate workplace services • Familiarity with San Francisco area amenities, dining, hotels, and attractions • Certification in customer service or hospitality management • Bilingual capabilities (Spanish, Mandarin, or other languages commonly spoken in the Bay Area) Location: San Francisco, CA Work Shift: 1st Shift This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 8,000,000.00 – 87,900.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.