Senior Architect

Senior Architect

This job takes a lead role, within area of responsibility, and (application, solution, information, technology, business) designs, develops, implements, supports, and optimizes more complex architecture strategy to meet business capabilities and needs. Takes a lead role to ensure completeness of more complex architecture by adequately addressing all the pertinent concerns of its stakeholders. Ensures integrity of more complex architecture by connecting various views of stakeholders, reconciling conflicting concerns, and showing the trade-offs made in so doing. Considers practicality and fitness for purpose in determining architecture to develop. Leverages business and technology knowledge to enable and/or alter business processes, practices, organizations and systems. Maintains knowledge of emerging technologies and best in class industry business trends and practices. May take on role of Project Lead for special assignments. May mentor less experienced team members.

This role will specifically focus on our Digital Chat Platform, driving the design, development, and optimization of new features, platform stability, and scalability. Key initiatives include the integration of advanced AI capabilities such as Gemini Enterprise for Customer Experience (GECX), IVA Voice, and Genesys integration with Google Dialogflow. The Senior Architect will apply deep expertise in distributed systems design, scalability, reliability, authentication/token patterns, security, websockets, observability/monitoring/logging, data management, messaging, and cloud-native solutions (e.g., Cloud Run on GCP). This position requires strong technical leadership to execute on strategic projects and future AI agent designs within the business's JIRA backlog, while guiding and mentoring engineers to build high-quality, high-functioning applications using modern technologies like Typescript and Node.js.