Business Operations Manager / Associate

About Pragma / FirstLook Pragma and FirstLook are building the modern operating system for game development, marketing and live operations. Our products are trusted by 500+ game studios including Sony, Xbox, Krafton, Square Enix, EA, Gardens, Brain Jar Games and more. Our two flagship products FirstLook and Engine power launch, live ops, and growth for games of any scale, supporting both indie and AAA teams. You’ll be joining a deeply experienced team who have scaled some of the largest games in the world, including League of Legends and Destiny 2. Our team also brings platform experience from Google, Twitch, Amazon, and Microsoft. We are a Series B company backed by globally renowned technology investors including Greylock, Insight Partners, and Upfront Ventures. About the Role We’re looking for a Business Operations Manager or Associate. This role reports to the Director of Finance & Business Operations and will be a strategic, high-impact role where you’ll be working cross-functionally across teams and directly with leadership on projects that touch virtually every part of the business. This role is for someone who wants to build, and take on an ambitious opportunity at the intersection of gaming and technology at a startup with an AI-forward mentality. Ownership, self-drive and a can-do attitude are essential. Responsibilities Business Operations Support business operations for FirstLook CRM, creators.gg, player.gg, and Pragma Engine, including people+payroll; processing invoices, billing, and payments; contract admin; procurement, fulfillment and rollouts; sales & marketing support Own & optimize workflows as needed Interface with the company’s accounting/finance/tax partner to contextualize transactions, ensuring they have documentation for their needs Support reporting for leadership, sales, marketing, and finance Support Board and meeting preparation Contribute to high priority growth initiatives alongside product, sales and marketing Own coordination and logistics of cross-team initiatives, events and various other projects Marketing & People Assist with the planning & execution of offsites and conferences for Sales/Marketing, Product & Engineering and Company Assist with People onboarding and offboardingOptimize workflows as needed Requirements 1–3 years of experience, ideally spanning some combination of finance, bizops, consulting, investment banking, or startup operations Self-starter with ability to work independently Ownership: strong attention to detail and follow through Good at math Strong written, verbal and presentation skills AI-first user and comfort with agentic workflows Able to manage and maintain multiple projects and tasks Preference for candidates working on the west coast of the US (company hours are anchored to PST) Familiarity with accounting or FP&A a plus Travel a few times a year for company offsites and industry events Job Benefits Competitive compensation including equity A remote-first work environment with annual in-person meetups 100% medical, dental, vision 401(k) with company match Flexible vacation Parental and family care leaves Access to an incredible network in the gaming and technology industries #J-18808-Ljbffr