Barista- CRC

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.


Status: Non-Exempt
Reports to: F&B Manager

JOB SUMMARY

The Barista is responsible for learning and making a variety of coffee, tea and cold drink recipes while also keeping the workspace clean and organized to create a positive impression of the hotel. Also attending to any guest or service issues, and ensuring financial integrity of the F&B operation.


ESSENTIAL DUTIES & FUNCTIONS

• Preparing and serving hot and cold beverages, such as coffee, espresso drinks, blended coffees and teas
• Preparing and serving food items such as soups, sandwiches and pastries
• Operating coffee equipment, including espresso machines, grinders and brewers
• Greeting customers when they enter the building
• Taking orders, including offering menu recommendations and noting dietary restrictions and customizations
• Building relationships with customers and promoting and recommending menu options to customers
• Restocking supplies, such as cups, lids, coffee beans, syrups and pastries
• Making drinks according to company recipes and standards
• Keeping the work environment and cafe seating area clean, sanitary and organized
• Cleaning countertops and behind the counter, including the coffee grinders, decanters or milk frothers
• Working the point-of-sale (POS) system to complete transactions
• Assisting with opening and closing duties, including setup, cleaning and inventory tasks

ESSENTIAL SKILLS AND QUALIFICATIONS

• 2-5+ years of customer services experience preferred
• Ability to learn drink recipes
• Ability to use coffee/drink machinery in a safe manner
• Comfortable handling guest complaints and high-pressure situations
• Availability to work mornings, nights, weekends, and holidays
• Excellent organizational skills and interpersonal abilities
• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• TABC and Food Handlers Certification is required

Physical Requirements

• Standing for a minimum of 5 consecutive hours
• Walking for a minimum of 5 consecutive hours
• Crouching (Bend at knees)
• Stooping (Bend at waist)
• Twisting (knees, waist, and neck)
• Balancing
• Reaching (overhead extension)
• Handling and grasping
• Dexterity/feeling
• Pushing/pulling
• Lifting/carrying a maximum of 50 lbs

Working Environment

• Will work in indoor areas
• Must be comfortable around kitchen equipment
• All interior areas of the hotel.
• Exterior of hotel with exposure to weather conditions.

• Exposure to hot and cold food items and beverages.
• Will work near moving or mechanical parts
• May work near toxic/caustic chemicals
• Constant interaction with guests and employees

BASICS

• Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.

Education and Experience

• Two to three years of experience in full-service hotel environment preferred. Previous customer service experience required.
• Bachelor's degree is a plus. High school education and relevant training and experience required.
• Previous Food and Beverage knowledge, detail oriented and highly organized.
• Ability to get TABC/Food Handlers certification.