Call Center Representative I

Job Description

Job Description

Ready to Start Your Career With a Purpose?

Are you looking to start a career in a team-oriented company that truly values work/life balance? Join us at 1st Community Credit Union a member-focused, mid-sized financial institution where your work matters.

We proudly serve communities across Monroe, La Crosse, Trempealeau, Jackson, Buffalo, Eau Claire, Clark, Wood, Adams, Juneau, Sauk, Richland, Crawford, and Vernon counties, with convenient branch locations in Sparta, West Salem, and Tomah, WI.

Location: West Salem, WI
Schedule: Full-time (40 hours/week) | Onsite

We're looking for a friendly, service-minded individual to join our Call Center team. Whether you have banking experience or a strong customer service background, we'd love to hear from you.

As a Call Center Representative I, you'll be the first point of contact for our members, providing friendly, knowledgeable service over the phone. You'll answer questions, assist with account requests, solve problems, and help members find products and services that fit their financial needs. If you enjoy helping people, learning new skills, and being part of a supportive team, this could be the opportunity for you.

• Provide exceptional member service over the phone in a timely, courteous, and professional manner.

• Assist members with account questions, transaction requests, and service issues.

• Identify member needs and suggest appropriate credit union products and services.

• Maintain working knowledge of 1st CCU policies, procedures, and regulatory requirements.

• Uphold the highest standards of confidentiality, security, and professionalism.

• Customer service experience. 

• Financial institution experience is a plus, but we're willing to train the right candidate with strong customer service skills.

• Excellent communication skills, both verbal and written.

• Strong problem-solving and critical thinking abilities.

• Ability to work efficiently in a fast-paced, team-oriented environment.

• Must be available to work onsite at our West Salem branch.

We don't just say we value people; we show it. At 1st Community Credit Union, you'll be part of a workplace that prioritizes community, communication, courage, and collaboration. We're committed to continuous development so our team and our members can thrive.

As a full-time employee, you'll enjoy a comprehensive benefits package including:

• Health, dental, vision, accident, critical illness, and cancer coverage

• 401(k) plan with 3% employer contribution, regardless of employee deferral (eligibility applies)

• Paid life insurance and long-term disability coverage

• Competitive wages and growth opportunities

• A culture that supports personal and professional development

1st CCU is an Equal Employment Opportunity (EEO) employer. It is the policy of 1st CCU to provide equal employment opportunities to all qualified applicants regardless of their race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by state or federal law.