Director of Resident Services

Job Description

Job Description

Position Summary

The Director of Resident Services is a senior leadership role responsible for designing, implementing, and overseeing the resident services strategy across the organization’s entire Houston portfolio. This person will build and manage programming, develop community partnerships, coordinate resident referrals and crisis support, and establish the systems and reporting infrastructure necessary to deliver measurable resident outcomes.

The Director works closely with property management teams, ownership, and external service providers to ensure that residents across all communities have consistent access to high-quality supportive services.

This is not a site-level coordinator role. We are looking for a strategic, organized, mission-driven professional who can operate independently, build from the ground up where necessary, and serve as the primary face of resident services for the organization.

Key ResponsibilitiesProgram Development and Delivery

• Design and implement monthly programming calendars across multiple communities, including educational workshops, health and wellness initiatives, financial literacy, youth and family programming, senior enrichment, and social activities.
• Assess resident needs through surveys, community meetings, and ongoing engagement to ensure programming is responsive and relevant.
• Develop and maintain a resource library of vetted community services, referral contacts, and programming materials.

Resident Advocacy and Referral

• Serve as the primary resource connecting residents to rental assistance, healthcare, food access, employment support, benefits navigation, senior services, youth services, and other community-based resources.
• Maintain organized referral tracking systems and follow up to ensure residents receive the support they need.
• Navigate complex resident situations with appropriate judgment, escalating clinical or legal matters to qualified professionals.

Community Engagement and Partnership Building

• Identify, cultivate, and manage relationships with nonprofits, government agencies, healthcare providers, educational institutions, and other community organizations.
• Recruit and coordinate volunteers and in-kind donations to support programming.
• Represent the organization at community events, coalition meetings, and partner gatherings.

Case Coordination and Crisis Support

• Provide short-term case coordination for residents facing housing instability, domestic challenges, health crises, or other barriers.
• Develop and maintain crisis response protocols, including clear escalation procedures and referral pathways for situations requiring licensed clinical or legal support.
• Maintain appropriate professional boundaries while providing compassionate, effective assistance.

Reporting and Compliance

• Track program participation, outcomes, referrals, and partnership activity using organized, professional systems.
• Prepare regular reports for internal leadership and, as needed, for external stakeholders, funders, or compliance purposes.
• Maintain accurate records in compliance with organizational policies and any applicable regulatory requirements.

Portfolio Oversight and Coordination

• Coordinate resident services strategy and delivery across all Houston-area properties.
• Build strong working relationships with on-site property management teams and ensure effective communication and collaboration.
• Travel regularly between properties to maintain visibility, assess programming, and support residents.

Required Qualifications

• Bachelor’s degree in social work, human services, nonprofit management, public administration, community development, or a related field.
• Minimum of five years of professional experience in resident services, social services, nonprofit program management, or community-based services.
• Demonstrated experience designing and managing programs or services across multiple sites or populations.
• Strong organizational, project management, and reporting skills.
• Excellent interpersonal and communication skills, with the ability to work effectively with residents, property management teams, external partners, and organizational leadership.
• Proficiency in Microsoft Office and comfort with data tracking and reporting tools.
• Valid driver’s license and reliable transportation for regular travel between Houston-area properties.
• Ability to work occasional evenings or weekends for resident programming or events.

Preferred Qualifications

• Master’s degree in social work (MSW), public administration (MPA), or a related field.
• Experience in affordable housing resident services, including familiarity with LIHTC, HUD, or similar programs.
• Bilingual proficiency in English and Spanish.
• Experience with grant reporting, funder compliance, or outcomes measurement frameworks.
• Supervisory experience or experience leading volunteers and coordinating team efforts.
• Familiarity with Houston’s social services landscape, including key nonprofit and government partners.

Work Environment and Travel

This role is based in Houston, Texas and requires regular travel between multiple affordable housing communities within the Houston area. The Director will split time between on-site community presence, an office or administrative workspace, and external partner meetings. A standard work schedule is expected, with flexibility for occasional evening or weekend programming. Mileage reimbursement is provided for work-related travel between properties.

Reporting Relationships

The Director of Resident Services reports directly to senior leadership. The role works in close coordination with property management staff and ownership representatives across the portfolio.

Why This Role Matters

Housing is more than a roof. For many residents, affordable housing is the foundation that makes everything else possible—access to healthcare, educational opportunity, financial stability, and community connection. The Director of Resident Services is the person who makes those connections real.

This is a role for someone who wants to build something meaningful, who brings both compassion and operational discipline, and who measures success by the tangible difference made in residents’ lives.

#ZIPDH

BG Staffing is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.