Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k) matching

ABOUT OUR AGENCY:
Our agency officially launched on January 1, 2025, and we’re proud to have a team of four. We offer a full range of perks, including health benefits, retirement matches, a sign-on bonus, bonus opportunities throughout the year, team happy hours, coffee and snacks in the office, and regular team lunches.

I graduated from University of Illinois Springfield in 2013 and have a background in government work and marketing. I’m passionate about giving back and regularly volunteer with food shelters, participate in chamber of commerce events, and stay active in real estate networking. Outside of work, I love pickleball, basketball, tennis, traveling, and discovering great local food spots around Chicago.

We pride ourselves on a culture built around mentorship and growth. I’ve had incredible mentors in my own career, and now I’m excited to pay that forward — coaching team members, supporting their goals, and creating a place where they can truly thrive. We love team bonding events in the community and offer the resources and guidance needed for personal and professional growth.

What makes our agency unique is that we combine the excitement of a young, growing office with the knowledge and best practices I’ve learned from one of the top agents in the country. Plus, we’re local and conveniently located in Chicago, just a short walk from the Irving Park Brown Line stop. If you’re eager to learn, grow, and build something meaningful, this could be the right place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tyler Scherer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.