Business Office Manager

Business Office Manager (BOM) Location - Vivo Healthcare Lakeland / 1919 Lakeland Hills Boulevard Lakeland, FL 33805 About the Role As our Business Office Manager, you will lead all billing, accounts receivable, and collection activities for the facility. Your expertise in skilled nursing financial operations will be key to achieving cash collection and AR goals while supporting our mission of exceptional resident care. Key Responsibilities Oversee Medicaid Pending applications, collaborating with residents, families, and agencies to secure coverage efficiently. Maintain accurate financial records, including issuing receipts, preparing deposits, and recording payments with appropriate segregation of duties. Partner with the home office billing team and payers to ensure timely and accurate claims processing and payment. Manage census activities, balancing daily, weekly, and monthly data with nursing and admissions teams. Oversee Resident Trust Accounts with weekly and monthly reconciliations to ensure compliance and accuracy. Manage petty cash and collection processes to maintain operational integrity. Ensure confidentiality and privacy of all resident, employee, and operational data. Interact professionally with residents, families, staff, visitors, and external agencies under all circumstances. Demonstrate a strong understanding of Accounts Receivable and Accounts Payable processes. What You Bring Experience as a Business Office Manager in a Skilled Nursing Facility (SNF) is required. Working knowledge of bookkeeping or accounting principles in healthcare, including Medicare, Medicaid, and third-party billing. Strong computer skills and prior collections experience. Bachelor’s or Associate’s degree in business or accounting preferred. Excellent organizational, communication, and leadership skills to drive results and ensure operational compliance. Vivo Healthcare is an innovative healthcare management group that oversees skilled nursing facilities throughout Florida. We work with our facility partners to promote care that’s sophisticated, comprehensive, and – above all – true to the Vivo culture of caring. At Vivo Healthcare, our mission is to infuse the joy of caring into all we do. We believe the best care is delivered not just by utilizing experience and skill, but by engaging our heart and soul, bringing the experience to a new level. Each day, we dedicate ourselves to creating truly better experiences and outcomes for the people we work with and the residents we care for – with joy. If you are an enthusiastic individual who thrives in a dynamic environment and possesses the necessary skills to excel as a Business Office Manager, we encourage you to apply. An Equal Opportunity Employer. Job Type: Full-time Benefits Dental insurance Health insurance Paid time off Vision insurance Work Location: In person HB531 | Florida Agency for Health Care Administration #J-18808-Ljbffr