Field Based Service Technician

Field Based Service Technician

The Field Based Service Technician provides high quality, efficient and timely repair, preventative maintenance and installation of Cook capital equipment at customers' facilities to ensure that the equipment is performing in accordance with system requirements.

Responsibilities

Read, understand, and carry out written and oral instructions
Read from simple to complex drawings to build and repair equipment
Perform scheduled maintenance on field based installed equipment
Provide legible and accurate documentation
Work with hand/manually-powered tools and some power tools
Assemble and disassemble objects to set-up and operate equipment
Respond with limited notice to requests from within the territory, such as emergency service requests, preventative maintenance requests and/or installation requests
Must have excellent customer relations skills including the ability to explain and train
Must work and interact effectively and professionally with and for others throughout various levels of the global organization
Perform work in compliance with Cook Quality System
Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimal supervision
Ability to remain calm and receptive in fast paced situations
Ability to stay focused and on task
Complete quality work within acceptable time frames

Qualifications

Two year technical degree in electronics or Biotechnology; will consider a Bachelor's degree in lieu of technical degree
Strong math skills and technical aptitude
Working knowledge of Microsoft Office Software (e.g. Word, Excel)
Ability to work flexible shifts and to adapt to changing work schedules

Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Physical Requirements:

Ability to travel approximately 80%
Occasionally lifts and/or moves up to 50 pounds
Utilizes close visual acuity for working with computers, machinery, etc.
Work with chemicals such as adhesives, acetone and isopropyl alcohol
Able to do continuous repetitive motions using hands
Good eyesight, hand dexterity and attention to detail
Frequently required to stand for extended periods, walk, use hands to grasp, carry, feel or touch; reach with hands and arms