Application Support Analyst

Seeking a remote full-time Application Support Analyst, the successful candidate will manage customer concerns, resolve user access issues, and support software upgrades while delivering exceptional customer service through various communication channels. Key responsibilities Provide level 2 support for SaaS and custom-built insurance applications Field customer inquiries and troubleshoot issues via phone, chat, email, and in-person Assist with application conversion and implementation projects while escalating complex issues as necessary Required qualifications Associate degree, technical certification, or equivalent experience 1-2 years of experience in customer service, technical support, or application support Foundational knowledge of Microsoft technologies (M365, O365, SharePoint) Experience providing technical support for SaaS applications Basic understanding of the insurance industry