Guest Experience Specialist (Full Time and Part Time Opportunities)

Guest Experience Specialist

The Country Music Hall of Fame and Museum has openings for non-exempt Guest Experience Specialists in the Guest Experience Department.

Accredited by the American Alliance of Museums, the Country Music Hall of Fame and Museum has been called the "Smithsonian of country music," celebrated for its broad cultural impact, educational mission, and unrivaled collection of historically important artifacts. Chartered by the state of Tennessee in 1964, the Museum is a 501(c)(3) nonprofit, educational organization that documents and interprets the history of country music. The Museum collects objects and archival materials that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions.

First opened in 1967 on Nashville's Music Row, the Country Music Hall of Fame and Museum launched its current downtown location in 2001. In 2014, the Museum unveiled a $100 million expansion that doubled its footprint. The Museum now encompasses 350,000 square feet of exhibition galleries, archival storage, retail stores, and event space. The Museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Dolly Parton, Elvis Presley, and many others recorded. In addition, the Museum offers the Taylor Swift Education Center for students, teachers, and families, and dedicated performance spaces in the CMA Theater and Ford Theater, both of which regularly host nationally recognized live music and cultural events.

In 2024, the Museum was awarded the prestigious National Medal of Arts by President Joe Biden. The medal is the highest award given to artists and arts institutions by the United States government. The White House Citation, which accompanied the medal, recognized the Museum's work, which "preserves history, honors giants of the genre, and inspires future generations to write their own songs about the American story."

The Country Music Hall of Fame and Museum is recruiting for seasoned Guest Experience Specialists to provide excellent customer service to insure a personal and pleasant museum experience for our guests. Duties include serving as an ambassador for the Museum, RCA Studio B, and Hatch Show Print.

Actively sell the museum, membership, Historic RCA Studio B, and Hatch Show Print Tour admissions along with other tour options and packages in order to meet department goals

Assist, answer questions and navigate museum visitors throughout their visit

Be able to provide information about not only the Museum but also Nashville as a tourist destination

Operate Tessitura ticketing and reservation system to process walk-up sales, voucher redemptions, member and guest check-in, and refunds

Follow all cash-handling protocols to ensure accurate and efficient sales transactions

Work after-hours special events as needed

Minimum Requirements:

• High school diploma or equivalent
• Able to work flexible schedule with short notice.
• Experience in frontline customer service positions.

Key Qualifications (Knowledge, Skills & Abilities):

• Customer service is crucial!
• Communications, public speaking, and organizational skills are a must
• An open, friendly attitude and pro-active sales skills are also essential
• Prior customer service and cash-handling experience is required
• Versatility is key, as the ideal candidate must be able to multi-task in a fast-paced work environment
• Knowledge of the Nashville area and its music history is a plus.
• Fluency in a second language is a plus
• Must be able to stand for long periods of time and work a flexible schedule, including weekends and some evenings