Front Desk Agent-LINE DC

Front Desk AgentThe LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. At LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter.We are seeking a dynamic Front Desk Agent that is a DC Ward 1 Resident to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*.Responsibilities:Greet every guest promptly with a smile and maintain eye contactEstablish and maintain good communications and team work with fellow colleagues and other departments within the hotelHandle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.Arrange for luggage to be delivered to guest rooms as neededIssue correct keys to the guestCheck out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guestSettle guest bills accuratelyMaintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as neededReconcile all transactions at the close of each shiftCreate a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitalityAccept reservations, changes and cancellations in the absence of Reservations Department StaffHandle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate departmentUnderstand all aspects of the Front Office in the hotel's Property Management SystemPossess knowledge of all hotel services, facilities, outlet operating hours and amenitiesUnderstand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergencyParticipate in scheduled departmental meetings and all other relevant meetings as requestedCore Competencies:High School diploma or general education degree (GED)Three (3) years related experience in hospitality or service industry preferredStrong communication skillsCollaborative spiritEthical ConductComputer Proficiency: Microsoft Office, Opera PMSPositive AttitudeEye for DetailProblem solving abilitiesThe LINE DC is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.Work Perks… Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance Referral DC Ward 1 Resident bonus Discounted family rates Family meals Two weeks' vacation, 10 Holidays and other rewards. Compensation: $20.00 - $23.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.