Assistant, Business Services

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Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Job Posting Title:
Assistant, Business Services

Job Description Summary:
The Business Services Assistant provides administrative, operational, and customer service support for the Business Services Office and its internal and external business partners. The successful candidate will work on a plethora of tasks critical to supporting internal team members while acting as a primary point of contact for external business partners. The Business Services Office aims to set the highest standard for business practices, efficiency, and professionalism; thereby attaining the goal of becoming a Centre of Excellence.

Job Description:

Supervision Received and Exercised

Operates under the direct supervision of the department manager or designated supervisor. The role does not typically include supervisory responsibilities but may occasionally provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments.

Competency Expectations

• Perform administrative duties for a department in support of faculty, staff, and/or student efforts, including examining and answering correspondence, processing and prioritizing office communications, processing mail, answering telephone calls and email, arranging conference calls, and maintaining or coordinating the supervisor's schedule.
• Perform clerical duties including correspondence, ordering supplies and equipment, maintaining tracking systems and logs, processing mail, and duplication.
• Provide customer service to faculty, staff, and/or prospective, current, and returning students.
• May serve in a variety of areas focusing on specific rules, government regulations, and documentation requirements specific to that area.
• Provide clerical support for programs and functions, which may include producing handouts, fliers, newsletters, brochures, manuals, and other documents.

Description of Duties and Tasks

• Support Business Services Office operations by performing administrative duties including document management, supplier maintenance, stale cheque processing, preparing correspondence and reports, maintaining departmental records, supporting outreach efforts, and coordinating internal and external communications.
• Maintain accurate electronic files and departmental records using established procedures and standard naming conventions within Box, DebtBook, Asana, and other departmental systems.
• Provide customer service and respond to inquiries from internal and external business partners or routing inquiries to appropriate departments.
• Assist with departmental projects, outreach efforts, operational initiatives, and business continuity activities.
• Utilize task management and financial systems to track assignments, maintain documentation, and ensure timely completion of deliverables.
• Assist with mass communications, reporting support, and compilation of information for stakeholders.
• Collaborate with team members to improve operational efficiency and effectiveness.
• Other duties as assigned.

Job Requirements

Knowledge:

• Understand and perform administrative and clerical procedures and systems such as word processing, file management, records retention, and office procedures and terminology.
• Apply principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Operate standard office equipment and business software applications.
• Follow and apply college policies, procedures, and confidentiality requirements.
• Understand document management and digital filing processes.
• Utilize automated financial systems and task management tools.
• Basic principles of college-level administration.
• Effective communication techniques and strategies.

Skills:

• Maintain accuracy while managing multiple deadlines and competing priorities.
• Demonstrate effective verbal and written communication skills.
• Exhibit professionalism, tact, diplomacy, and customer service orientation.
• Maintain confidentiality of work-related information and materials.
• Demonstrate strong organizational skills and attention to detail.
• Work independently and collaboratively within a team environment.
• Use spreadsheet, word processing, database, and presentation software effectively.
• Establish and maintain effective working relationships with stakeholders.
• Maintain schedules effectively.

Minimum Qualifications

Education:

• High school diploma or educational equivalent.

Preferred Education:

• Associate degree or higher in a related field.

Experience:

• One (1) year of related work experience.

Preferred Experience:

• Experience supporting finance, procurement, business services, or administrative operations.
• Experience using automated financial systems, electronic document repositories, or workflow/task management systems.

Supplemental Experience:

• High school diploma/equivalency plus three (3) years of related experience may satisfy the minimum requirements.

Physical Demands and Work Environment

Physical Demands:

• Work is performed in a standard office environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 20 pounds.

Work Environment:

• This position falls under ACC's Remote/In-Person framework.

Salary Range (PG 117)

$47,840 - $50,188

Number of Openings:
1

Job Posting Close Date:
June 5, 2026 Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit . You may obtain a hard copy by contacting the Clery Compliance Officer ( View email address on click.appcast.io ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.