Senior Program Manager

Job Description

Job Description

Experience Without Limits
Come shape the future of brand experience.

At Jack Morton, we design and build  head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients  unlock the full value of experiences by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what's next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits—in your work, your growth, and your impact.

Position Summary  

A Jack Morton Worldwide Senior Program Manager leads the day-to-day execution of client experiential marketing programs, including tradeshows, mobile marketing, and branded environments. This role owns end-to-end program delivery, ensuring projects are executed with operational excellence, financial discipline, and a strong focus on client satisfaction.

 

Working in close partnership with Account Directors and clients, the Senior Program Manager supports strategic account growth while leading seamless, end-to-end program execution. This role is accountable for delivering high-quality outcomes, reinforcing client confidence, and developing team capability through mentorship, driving consistent, high-performing program delivery. 

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following.  Other duties and responsibilities may be assigned.  The duties and responsibilities as outlined in this Job Description may be changed from time to time by Jack Morton Worldwide, as it deems necessary, without further notice to the Employee.  

 

Key Responsibilities  

 

Program & Project Delivery  

Own end-to-end delivery of experiential programs, from planning through final reconciliation. Manage all project components, including fabrication vendors and third-party partners, while ensuring alignment to scope, timelines, quality standards, and client expectations. Execute programs using established tools, systems, and processes.

 

Client Management & Execution Leadership  

Serve as the primary client contact for project execution and delivery. Lead development of proposals, scopes of work, and project schedules. Communicate scope, timelines, budgets, roles, and project updates clearly and proactively. Manage project changes, and secure client approval as needed. Build and maintain strong, trust-based client relationships.

 

Cross-Functional Leadership  

Lead coordination across estimating, creative, production, operations, fulfillment, and field services teams. Drive alignment across internal stakeholders and external partners to ensure deadlines, deliverables, and execution standards are consistently met.

 

Financial Management & Accountability  

Develop and manage budgets, forecasts, and revenue tracking. Translate project costs into clear, client-facing pricing. Monitor and control third-party and vendor costs, maintain accurate financial systems, reconcile program costs, and ensure invoice readiness and accuracy. Protect and support account profitability.

Creative & Strategic Support  

Partner with Creative and Strategy teams to support exhibit design, ideation, and solution development. Identify innovative production methods and execution approaches that enhance program outcomes.

 

Client Growth & Account Support  

Identify opportunities to expand scope, deepen client relationships, and support account leadership in driving organic growth.

 

Team Development & Leadership  

Coach and mentor Program Managers and Coordinators. Reinforce best practices, accountability, and process consistency, while fostering a positive, collaborative, and high-performing team environment. 

 

 

Supervisory Responsibilities:  

This job has no supervisory responsibilities.

 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to the prohibited grounds of the human rights legislation.) 

 

• 5+ years of experience in experiential marketing, tradeshows, or agency program management 

• Proven success by managing complex programs and multiple concurrent projects 

• Strong skills in budgeting, scheduling, organization, and problem-solving 

• Demonstrated strengths in client service, accountability, collaboration, and attention to detail 

• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word 

• Healthcare or pharmaceutical industry experience preferred 

• Strong interest in industry trends, innovations, and evolving best practices 

• Willingness to travel approximately 30% 

 

 

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years' experience as an Program Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.  

 

 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to write reports, proposals and business correspondence.  Ability to effectively present information and respond to questions from groups of Company employees and managers, customers and the general public.  

 

 

MATHEMATICAL SKILLS 

Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand for long periods of time; walk long distances; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and /or move up to 10 pounds.  Specific vision abilities required by this job include ability to adjust focus.  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to a prohibited ground of the human rights legislation.)  

  Last but not least, we believe in diversity, equity and inclusion.

Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. 

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Requisition #: 2270

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***JOB SCAM ALERT***

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address "@jackmorton.com" or "@jackmorton.co.uk" or "@impact-xm".  We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

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Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.