Receptionist

Job Description

Job Description

Front Desk Receptionist

Our facility is seeking to hire a dynamic, energetic and exceptional full-time Receptionist for evenings and weekends for our long term care/skilled nursing facility. Must be professional and have the ability to network at all levels with strong drive and passion for success.

Responsibilities of the Receptionist:

• Operate telephone, answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

• Greet residents, families, and employees and determine nature and purpose of visit and direct or escort them to their destination

• Must be customer service oriented and demonstrate good communication and phone skills

• Transferring calls and assisting residents as needed

• handling issues with any residents, vendors and family members

• Communicate effectively with department staff to ensure maximum efficiency throughout the facility

• Create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the facility

• Monitor entrance to ensure that confused residents do not exit the building unattended

• Update and maintain a list of resident funds available

• Maintain the confidentiality of all residents care information and funds following HIPAA guidelines

• Capability to multi-task and light clerical work and tasks

• Assist other personnel as requested

Qualifications of the Receptionist:

• Must be available evening and weekend hours

• Must have knowledge of office equipment, Computer experience a plus Word, Excel

• Clerical/ prior receptionist experience preferred

• Long-term care experience is a plus

• Scanning medical records