Wave Closure Clerk

Job Description

Job Description

About Williams-Sonoma DC - Olive Branch, MS

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview:

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization. 

• Over 4,000 Full-Time Associates across the Supply Chain.

• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:

  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi.
• Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

The Wave Closure Clerk supports Personalization Operations by monitoring and reconciling released work through completion. This role researches aged and outstanding cartons, validates work-in-process, and coordinates follow-up on exceptions or stalled work. The clerk partners with Operations, Wave, Picking, Exceptions, Personalization Techniques, QA, and Packing to maintain accurate visibility and drive timely resolution. The role helps protect customer service by ensuring unresolved work is identified and escalated before it continues to age. The Wave Closure Clerk position is located in  Olive Branch, MS

• Monitor and reconcile released waves and aged work, ensuring outstanding cartons are accounted for as completed, physically validated WIP, or documented exceptions.
• Research stalled or unaccounted-for cartons using PKMS/carton tracking and physical verification to determine current status, location, ownership, and required next action.
• Coordinate with Wave, Picking, Exceptions, Personalization Techniques, QA, Packing, and operational leadership to drive outstanding work and exceptions to resolution.
• Track and communicate aging, unresolved gaps, and customer-service risks; escalate missing work, system discrepancies, inventory concerns, or process barriers requiring leadership action.
• Maintain accurate wave-closure documentation and carton-tracking status, and identify recurring trends or process failures contributing to aged or incomplete work.
• Support additional operational priorities based on business needs, including Stock Withdrawals and Business Sales order processing, tracking, coordination, and follow-up, while ensuring primary wave closure responsibilities remain current.

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent.
• At least 6 months’ experience in Inventory Control in a Warehouse/distribution center setting.
• Experience in a distribution, fulfillment, warehouse, inventory, or comparable operational environment.
• Ability to use warehouse management, carton-tracking, reporting, and basic spreadsheet tools to research and reconcile work.
• Strong communication, organization, problem-solving, attention to detail, and follow-through across multiple operational partners.
• Ability to follow established operational, safety, inventory, and documentation standards and escalate discrepancies appropriately.
• Ability to work on-site in a distribution environment, move throughout operational areas to physically verify work, and support required operational schedules.
• Perform other warehouse duties as assigned.
• This is an onsite and in office role.

Review these physical requirements, as they play a major part in this role….

• Able to bend, reach, squat, and climb stairs/ladders.
• Able to lift up to 50lbs.
• Comfortable walking/standing 100% of the day.

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• For more information on our benefits offerings, please visit MyWSIBenefits.com.
• To learn more about our Supply Chain culture and regional associate events, please visit: (Login credentials may be required).

EOE