Director OF Quality

Regional Opportunity w/Commercial Roofing Company!

This Jobot Job is hosted by: Heather Burnach
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $100,000 - $150,000 per year

A bit about us:

Our Tennessee branch is seeking a strategic and experienced Service Manager to lead our commercial roofing service division. This role oversees a team of Service Supervisors, who manage 6 - 12 service crews, and is responsible for ensuring operational excellence, customer satisfaction, and revenue growth within a $3 - $8 million department. The ideal candidate will bring strong leadership, financial acumen, and a deep understanding of commercial roofing systems and service workflows to drive performance and profitability.

Why join us?

Benefits Offered:

Medical, Dental, Vision, Life, & Disability Insurance
401K & 401K Matching
Paid Time Off
Health Savings Account
Equal Opportunity Employer

Job Details

Key Responsibilities & Duties:

Team Leadership & Structure

• Lead and manage a team of Service Supervisors, each responsible for overseeing service crews.
• Ensure supervisors are effectively coaching, scheduling, and supporting their crews to meet safety, quality, and productivity standards.
• Foster a culture of accountability, teamwork, and continuous improvement across all service teams.

Operational Oversight

• Oversee daily service operations, including scheduling, dispatching, job completion, and quality control.
• Ensure all work complies with OSHA regulations and company safety protocols.

Revenue & Financial Management

• Manage service department P&L, ensuring profitability.
• Track job costing, labor efficiency, and material usage to optimize margins.
• Collaborate with sales and estimating teams to identify growth opportunities and support business development.

Customer Relations

• Serve as the escalation point for customer issues and ensure timely resolution.
• Maintain strong relationships with key clients and ensure high levels of satisfaction.
• Oversee accurate and timely reporting, invoicing, and follow-up communications.

Position Requirements & Qualifications:

• Minimum 5 years of experience in commercial roofing, with at least 2 years in a management role.
• Proven success managing service operations with multi-million dollar revenue responsibility.
• Strong knowledge of roofing materials, systems, and installation techniques (TPO, EPDM, BUR, etc.).
• Must be able to successfully complete a pre-employment background check and drug screening as a condition of hire.
• Must possess a valid driver’s license and maintain an acceptable driving record that meets company and insurance requirements.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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