Customer Service Coordinator I

Job Description

Job Description

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I. This position provides high-volume customer service support through phone and email while coordinating with internal teams to resolve inquiries, manage orders, and ensure a positive customer experience.

Type: Contract
Job Title: Customer Service Coordinator I
Location: Tarboro, NC
Candidates must be able to commute and work onsite in Tarboro, NC
Pay Rate: Based on experience
Work Hours: M-F 9:30am - 6:00pm

Education: High school diploma or equivalent required.

Key Responsibilities

• Handle high-volume customer inquiries by phone and email.
• Manage customer cases and orders using Salesforce.com.
• Perform accurate order entry and order management.
• Provide information regarding inventory, pricing, technical inquiries, and shipping.
• Resolve routine customer issues independently and initiate corrective actions when needed.
• Assist with customer complaints and follow up on resolutions.
• Maintain accurate customer profiles, account information, payment terms, carrier, and freight details.
• Coordinate with internal teams regarding account setup and customer requirements.
• Ensure timely follow-up with customers and internal business partners.
• Attend product and technical training as required.

Required Qualifications

• 2+ years of customer service or cross-functional commercial experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational skills.
• Ability to manage high volumes of phone calls, cases, and order entry in a fast-paced environment.
• Customer-focused and detail-oriented with strong follow-through.
• Proficiency with Microsoft Word, Excel, email, and web-based applications.
• Typing speed of approximately 50 WPM.
• Ability to meet or exceed performance metrics.
• Reliable attendance and punctuality.
• Ability to work independently and effectively as part of a team.

Preferred Qualifications

• Salesforce.com case management experience.
• PeopleSoft Order Management or comparable order management system experience.
• Call center or high-volume customer service experience.
• Life sciences industry experience.

Additional Information

• No third party resumes will be accepted.

• Drug testing and/or other employment-related inquiries may be conducted.

• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).

• CTG is an Equal Employment Opportunity employer.

• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.