Technical Account Manager

Cadmatic is a leading global developer of digital and intelligent 3D-based design, engineering, and information management solutions for the marine, process, and construction industries. We have grown by 20 percent annually and boast over 330 proactive, engaged, and growth-minded employees working across 20 countries. Over 6,000 customers use our solutions in 60 countries, and our technology supports around 40 percent of the world’s shipyards in the marine industry. In this role, you will Act as the main technical contact for assigned customers. Support onboarding, training, and ongoing enablement of Cadmatic solutions. Learn customer engineering workflows and advise on optimal configuration and use. Diagnose technical issues and coordinate resolution with Product, R&D, and Support. Participate in technical discovery for qualified opportunities and provide workflow-based technical insights to support solution positioning. Prepare and deliver tailored product demonstrations and support proof of concepts and hands-on evaluations. Contribute technical validation and qualification before proposals. Maintain clear technical account documentation while tracking account health, adoption levels, usage patterns, and issue logs. Proactively identify technical risks and recommend actions. Share structured customer feedback with internal teams to develop our services. What helps you succeed Bachelor’s degree in engineering or equivalent technical field. Experience with CAD, CAE, PLM, or similar engineering software. Background in shipbuilding or marine engineering supports success in this role; experience from industrial plant or other advanced engineering environments is also relevant. Ability to communicate complex technical topics clearly to customers and internal teams. Comfortable operating in customer-facing, matrix environments. Willingness to travel. Knowledge of Cadmatic products or familiarity with export control environments such as EAR or ITAR is considered an asset. Candidates must be legally authorized to work in the United States on a permanent basis. Visa sponsorship is not available for this role. What we offer Flexible working hours and remote work. The role requires regular visits to customer premises. Paid Time Off: 22 days of paid time off (PTO) per year. Medical insurance. Travel expense coverage for customer and Cadmatic premises according to our global travel policy. Compensation: Annual base salary of \$95,000–\$110,000 plus a variable bonus, with on-target earnings (OTE) of \$123,500–\$143,000. This salary range represents the minimum and maximum compensation for this position, and the final offer may vary within the range depending on work location, work experience, and the level of expertise in shipbuilding or marine engineering. We believe in diversity, equity, and inclusion. We are committed to building a company culture where we cherish diversity and promote equity, and where everyone feels valued and respected. We firmly believe that success comes from building an inclusive company culture and providing equal opportunities for our People. Employment is contingent upon the successful completion of a background check, conducted in accordance with applicable laws. #J-18808-Ljbffr