Operations & Supply Chain Systems Analyst

Operations & Supply Chain Systems | Microsoft Dynamics 365 F&O Overview We are seeking an experienced Senior Business Systems Analyst to support and enhance critical business applications across manufacturing, supply chain, warehousing, and distribution operations. This individual will play a key role in aligning technology solutions with business objectives by partnering with operational teams, IT stakeholders, and external vendors. The successful candidate will combine strong business process expertise with deep systems knowledge, helping drive continuous improvement initiatives, system enhancements, integrations, testing activities, and user adoption across a complex operational environment. Key Responsibilities Business Analysis & Solution Design Gather, analyze, and document business requirements, workflows, and system needs. Translate operational requirements into functional specifications and solution designs. Evaluate existing processes and identify opportunities for automation and optimization. Recommend technology solutions that improve operational performance and reporting capabilities. Assess the impact of system changes and enhancements on business processes and downstream applications. Systems & Application Support Provide advanced support for operational systems across manufacturing, warehousing, logistics, and supply chain functions. Troubleshoot complex system and process issues that extend beyond standard user support capabilities. Collaborate with technical teams and third-party vendors to resolve application and integration challenges. Define and manage system modifications, enhancements, and change requests. Project Delivery & Implementation Participate in the full project lifecycle including analysis, design, testing, deployment, training, and post-go-live support. Lead and coordinate testing activities, including functional testing, user acceptance testing (UAT), and process validation. Support system rollouts and implementation projects across regional and global business units. Monitor project timelines, deliverables, risks, and issue resolution activities. Prepare and communicate project updates to key stakeholders and management teams. Partner closely with business users to understand operational needs and ensure solutions meet business objectives. Facilitate workshops, system demonstrations, and process reviews. Develop user training materials, process documentation, work instructions, and standard operating procedures. Deliver end-user and Super User training through various learning formats. Support adoption and stabilization activities during Hypercare and post-implementation phases. Reporting & Analytics Utilize reporting and analytics tools to extract, analyze, and present business data. Develop operational reports and dashboards using approved reporting platforms. Support ad-hoc reporting requests and provide insights into system performance and business operations. Monitor trends and identify opportunities for improved efficiency and decision-making. Promote knowledge sharing and collaboration across business functions and regions. Research and recommend industry best practices that can improve operational effectiveness. Act as a trusted advisor to stakeholders on business process improvement and system optimization initiatives. Foster strong relationships with internal teams, system users, and project stakeholders. Required Skills & Expertise Strong understanding of business processes within one or more of the following areas: Supply Chain Management Manufacturing Operations Production Planning Warehousing Distribution Logistics Technical Skills Supply Chain Management (SCM) Advanced Warehouse Management (AWM) Experience supporting Warehouse Management Systems (WMS) Understanding of Warehouse Control Systems (WCS) Experience managing ERP integrations and interfaces SQL querying and data analysis skills Experience with reporting and business intelligence tools such as: Power BI Business Objects D365 Reporting Tools Strong understanding of enterprise application architecture and system integration principles Problem Solving Ability to quickly identify business and technical issues. Strong analytical and troubleshooting skills. Comfortable working with complex operational processes and data structures. Ability to develop practical solutions that balance business requirements and technical constraints. Leadership & Communication Strong facilitation and stakeholder management skills. Experience leading workshops, user groups, and project meetings. Ability to communicate technical concepts to non-technical audiences. Proven ability to influence decision-making and drive successful outcomes. Capable of working effectively across cross-functional and geographically dispersed teams. Experience leading or supporting enterprise projects, including: Requirements gathering Planning and estimation Resource coordination Testing management Change management Deployment and Hypercare support Risk and issue management The following will be considered advantageous: Automated warehouse technologies Machine control software Global ERP implementation programs Change impact assessment and organizational readiness activities Training design and delivery Manufacturing execution systems (MES) exposure Education Bachelor's degree in Information Technology, Business, Supply Chain, Engineering, or a related discipline. Equivalent combination of education and relevant experience will also be considered. Professional Experience Minimum 7 years' experience in a Business Systems Analyst, ERP Analyst, Functional Consultant, or similar role. Experience working directly within manufacturing, logistics, warehousing, supply chain, or production-focused environments. Proven background supporting enterprise operational systems and process improvement initiatives. Strong track record delivering successful technology projects in complex operational settings. #J-18808-Ljbffr R2 Global