House Manager

House ManagerCSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place.Major DutiesUnder general supervision of the Director of Audience Services, the House Manager serves as the primary Front-of-House (FOH) lead for all Soraya-presented and rental events held at The Soraya and its venues (Plaza del Sol, Rehearsal Room, Gallery, etc.). The incumbent oversees FOH operations before, during, and after each performance, including preparing the venue for guests, greeting and seating patrons, assisting patrons requiring accommodations, and closing out venues following events.Completes post-event reports summarizing activities, issues, and resolutions.Acts as the primary on-site contact for campus event partners in the absence of the Director during events.Provides lead work direction to FOH hourly pooled staff of approximately 80 individuals, including Ushers, Powered Cart Operators, Lead Ushers, and Senior Lead Ushers, ensuring high levels of service, safety, and professionalism.Assists with recruitment, training, and scheduling, and oversees timekeeping processes for staff.Responsible for all FOH equipment and ensures FOH staff is properly equipped for all of their job responsibilities, including uniforms, radios, etc.Works with other YSNC staff, including Ticket Office, Production, Marketing, and Fundraising, to ensure FOH operations run smoothly for all performances, events, receptions, etc.Performs other duties as assigned.QualificationsEquivalent to a bachelor's degree in a related field and two years of relevant experience.Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.Knowledge, Skills, & AbilitiesDemonstrates strong customer service and conflict resolution skills, including de-escalation techniques.Communicates effectively both verbally and in writing with diverse audiences.Works efficiently in a fast-paced, high-pressure environment with competing priorities.Builds and maintains collaborative working relationships with staff and stakeholders.Applies knowledge of theater operations, safety protocols, and ADA compliance.Demonstrates flexibility, sound judgment, and professionalism in all interactions.Pay, Benefits, & Work ScheduleThe university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.Classification: 1499 / Guest Services Sales Prof II / Grade 1The anticipated HIRING RANGE is $ 4617 – $ 5518 per month, dependent on qualifications and experience. The salary range for this classification is: $4617 - $6727 per month.HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends.This is a Regular position with a one-year probationary period.General InformationApplications received through May 8, 2026, will be considered in the initial review and review of applications will continue until the position is filled.This position is sensitive as designated by the CSU.A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.Equal Employment OpportunityCSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at View phone number on click.appcast.io.Work with purpose at the CSU. Your career can change lives, communities, and futures. Watch why CSU is more than a job.