Director of Credit

About Us
Arizona Tile is a leading, nationally recognized tile and slab distributor. We offer high-quality products and unparalleled service to our customers across the West Coast. With 800+ employees in over 10 states, our success comes from the founding concept that goodwill toward others, including our fellow employees, is good business. Working at Arizona Tile isn't just another job, it's a family!!

Position Summary
The Director of Credit will lead the company's credit and collections operations, ensuring optimal cash flow, minimizing credit risk, and maintaining strong customer relationships. This role is responsible for developing and implementing credit policies, managing a high-performing collections team, and driving process improvements across the organization. The ideal candidate will have experience in mid-to-large scale private companies and a strong understanding of credit risk management, financial analysis, and customer service.

Key Responsibilities:
• Credit Management:
• Develop, implement, and maintain credit policies and procedures.
• Evaluate creditworthiness of new and existing customers using financial statements, credit reports (Experian) and payment history.
• Make credit decisions within delegated authority and escalate as needed.
• Collections Oversight:
• Lead and manage the collections team to ensure timely and effective recovery of outstanding receivables.
• Resolve complex collection issues and disputes with customers.
• Monitor aging reports and drive strategies to reduce DSO (Days Sales Outstanding).
• Process Improvement & Reporting:
• Initiate and lead process improvement initiatives to enhance efficiency and accuracy.
• Develop and deliver regular reporting packages to senior leadership, including KPIs, forecasts, and risk assessments.
• Oversee payment application and ensure accurate ledger maintenance.
• Cross-Functional Collaboration:
• Partner with Sales, Customer Service, and Operations to align credit decisions with business goals.
• Communicate credit policies and decisions clearly across departments.
• Leadership & Development:
• Recruit, train, and mentor credit and collections staff.
• Foster a culture of accountability, performance, and continuous improvement.

Qualifications:
• Minimum 7-10 years of progressive experience in credit and collections, with at least 3 years in a leadership role.
• Experience in a company with $250M-$1B in annual revenue.
• Strong understanding of credit risk, financial statement analysis, and collection strategies.
• Proficiency in ERP systems (Oracle, SAP, P21 or similar) and Microsoft Excel.
• Excellent communication, negotiation, and leadership skills.
• Experience with federal/state contracts and client payment portals is a plus.

Preferred Skills:
• Epicor ERP background.
• Sales and Use tax experience preferably Avalara history.
• Tax experience.
• Advanced Excel skills.

What We Offer:
• Safety 1st Organization
• Competitive pay practices
• Comprehensive Healthcare benefits for you and your family!
• H.S.A or H.R.A with Company Contributions
• 401k Retirement Savings Program with discretionary employer match
• Progressive career development and training
• Employee assistance program
• Best practice paid time off policies and holiday pay
• Service recognition and awards

Family oriented environment with open communication, collaborative atmosphere, and team-building events