IT Technician Full-Time - NonEx

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino-safety, cleanliness, compliance, and friendliness- reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

The IT Technician accomplishes IT objectives by assisting in the planning, organizing, and supervision of IT Technicians and by ensuring the smooth operation of the facility's computer systems.

ABOUT CHURCHILL DOWNS INC.

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

ABOUT OXFORD CASINO HOTEL AND SPORTSBOOK

Oxford Casino, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options, including over 20 table games, nearly 1,000 slot machines and a sportsbook, providing a wide range of entertainment choices for visitors. It also offers 107 hotel rooms and 2 restaurants, making it a destination for both gaming and accommodations.

The core values of the casino- safety, cleanliness, compliance, and friendliness- are important principles that reflect the commitment to creating a positive experience for team members. With these guiding principles, Oxford Casino Hotel and Sportsbook aims to continue learning, growing, and improving. We hope that you are the person to join our team.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides onsite information technology support for the entire gaming facility
• Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.
• Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary
• Performs routine maintenance on supported IT systems as required, including running backups, editing system data, running reports, etc.
• Creates and maintains end-user accounts and permissions as required, providing desktop support
• May perform basic installation and programming of telephone system, copy machines, printers, etc.
• Assists with programming copiers for scanning and emailing documents
• Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Educates users to reduce recurring issues by offering solutions to problems in a proactive manner
• Trains staff in the use of new or changed systems
• Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information
• Maintains inventory of all computer-related equipment
• Provides guest service to internal and external guests
• May support Audio/Visual systems
• Performs other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management
• Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
• Strong analytical and problem-solving skills
• Demonstrated working knowledge of software and web applications as well as system hardware

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science, Software Development, or related field
• Two to three years of work experience in information technology or related field
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift and/or move up to 25 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The employee may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

#OneOxford

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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