Receptionist, Medical

The Medical Receptionist receives callers at the Clinic or by telephone and determines the nature of the call and directs it to the appropriate staff member and/or obtains the callers name and schedules an appointment. The Medical Receptionist will type on a computer to prepare daily work such as letters, forms, report, etc. The Medical Receptionist gives out required Health West forms and instructs the patient in completing them. The Medical Receptionist will assist the Clinic Manager/Administrator by performing a variety of clerical duties involving the daily operation of the clinic.


Essential Functions and Responsibilities:

1. Knowledgeable with and follows policies and procedures required for the performance of all activities associated with this position.
2. Complete and maintain an accurate schedule of all appointments and ensure the efficient patient flow in the clinic.
3. Set up and/or update medical charts for patients as well as ensuring all demographic information is accurate and patient has completed required paperwork.
4. Answer the telephone and greet patients in a professional and courteous manner.
5. Direct inquiries as required as well as documenting calls when necessary.
6. Help resolve conflict with unsatisfied patients regarding appointments and/or insurance claims.
7. Assists with clinic Patient Assistance Programs
8. Ensure co-pays and past balances due are collected,
9. Notify patients of the sliding fee scale and assists with application process.
10. Notify patients of special services fund (as applicable) and assists with application process
11. Monitor patient account for slide application accuracy.
12. Update insurance information, scans cards and fills out additional paperwork (work comp, etc) as needed to ensure time billing of a claim.
13. Make sure the office has necessary supplies such as paper, patient forms, etc.
14. Participate in morning clinic huddles.
15. Reconciliation of money collected is completed and processed according to clinic policies
16. Promotes and upholds confidentiality of all patient information/medical records as required by HIPAA
17. Share the clinic cleaning responsibilities.
18. Timely work Athena holds lists assigned to Medical Receptionists.
19. Assume other duties as required by the Clinic Administrator
20. Ability to work independently or as part of a team.

Knowledge and Skills Requirements: To perform the various tasks of a medical receptionist one must have a warm outgoing character, good telephone manners, excellent interpersonal skills, a talent for organization, ability to work efficiently under pressure, ability to work effectively and accurately, and a positive and professional behavior. Have expertise on computer scheduling and electronic records systems.


Environment of Care: Demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; maintains emergency supplies and equipment; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment and assists with disaster preparation exercises and learning.

Infection Control: Applies hand washing principles during daily work; demonstrates understanding of isolation precautions; recognizes signs and symptoms of infection and complies with the employee health program; demonstrates understanding of the process for identifying and handling infectious waste; maintains personal hygiene; complies with OSHA standards in the work place; and demonstrates understanding of cross-contamination.

Information Management : Enters or records data timely and accurately; promotes confidentiality of information; logs onto the system using own password; logs off the system when leaving the work station; reports suspected violation of security/confidentiality issues; reviews data and identifies trends.

Continuing Education: Attends in-service and education programs as determined by Health West Administration; attends continuing education required for maintenance of professional certification or licensure.

Physical Demands : The physical demands described here are representative of, but not limited to, those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands or fingers, reach with hands and arms, talk or hear. The employee is occasionally required to climb or balance and stoop or kneel. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

Working Conditions: Medical receptionists work in a busy environment. Although receptionists have fixed working hours, they may also be requested to work for extra hours when necessary.

Minimum Requirements:

• High School diploma
• Experience in general office procedures