Data Center Technician

Responsibilities:


Work activities include (and certainly not limited to) the following:
• Install and remove hardware into racks efficiently and neatly.
• Collaborate with other technology teams to determine network and storage connections.
• Enters Service Requests for network/storage/telecom connections.
• Enter documentation in work orders.
• Add new equipment in the Data Center Inventory system (dcTrack)
• Edit records in the Data Center Inventory system as needed.
• Watch for Incident, Requests and Changes in the ITSM system (Service Now).
• Work on Incident, Change, and Service Request tickets as needed.
• Perform the initial configure of Power Distribution Units (PDUs)
• Add and remove records in the Data Center Energy Management and Power Monitoring Software (PowerIQ)
• Provide assistance and act as a technical consultant to Data Center users.
• Attend project meetings and meet or exceed project deadlines.
• Work with the team to maintain the neatness of all Data Centers
• Arrange delivery of equipment to other sites
• Be on-call as scheduled.
• Ability to work either Day Shift, or Swing Shift, or Mid Shift including weekends and holidays as scheduled.
• Other duties as assigned.


Other qualifications:
• Must be able to lift 100 pounds.
• Proficient with Microsoft Excel/Word/Outlook
• 4+ years of experience working as a Data Center Technician