Medical Assistant I

Medical Assistant I | Boston Childrens Hospital

Position Summary: The Medical Assistant (MA) will support the multidisciplinary Pain Medicine program, including the Chronic Pain Clinic, Headache Clinic, and Acupuncture Program. Under the general supervision of licensed clinical personnel, the MA is responsible for supporting continuous, efficient, and patient-centered care in the outpatient/ambulatory setting. The MA serves as an important liaison for patients and families and works closely with physicians, advanced practice providers, nurses, and other members of the interdisciplinary team to support clinical operations and the patient experience. The MA will work across the different areas of the Pain Medicine program and respond to variations in patient volume, clinician schedules, and room availability to help maintain efficient patient flow and maximize the use of clinical space and resources.

Key Responsibilities:

• Support patient flow across the Chronic Pain, Headache, and Acupuncture
• Prepare patients for visits, including obtaining and documenting vital signs, height, weight, and other required clinical information according to established protocols
• Prepare examination, treatment, acupuncture, and procedure rooms before and between patients
• Ensure appropriate equipment and supplies are available for clinic visits and procedures and assist with maintaining inventory and stocking clinical areas
• Assist clinicians with patient care, procedures, and treatments as appropriate and within the Medical Assistant scope of practice
• Support the Acupuncture program with room preparation, patient flow, supplies, and other clinical needs
• Facilitate efficient communication between patients, families, and members of the clinical team
• Assist with coordination of clinic activities and respond to changing patient volumes and clinical needs throughout the day
• Maintain a clean, organized, safe, and patient-ready clinical environment
• Follow hospital policies related to infection prevention, patient identification, safety, documentation, and confidentiality
• Participate in ongoing education, quality improvement initiatives, and efforts to improve the patient and family experience

Minimum Qualifications Education:

• High School Diploma / GED required. Associate's degree preferred.

Licensure/Certifications:

• CPR and Basic Life Support Certification
• NCCA (National Commission for Certifying Agency) recognized Medical Certification required OR certification needs to be completed within one year of hire date.
• Any of the following are acceptable:
• Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) from the American Medical Technologists National
• Certified Medical Assistant (NCMA) from the National Center for Competency Testing
• Certified Clinical Medical Assistant (CCMA) from the National Health Career Association
• Clinical Medical Assistant Certification (CMAC) from the American Medical Certification Association