Telecommunicator III

Job Description

Job Description

Join Our Team – Be the Calm in the Chaos!

Are you ready to make a real difference in our community every single day? We're looking for a dedicated and experienced Telecommunicator III to join our fast-paced, mission-driven team. In this vital role, you'll be the first point of contact in emergencies—providing critical support, clear communication, and calm leadership when it matters most.

As a Telecommunicator III, you will perform difficult technical work receiving, classifying, processing and dispatching emergency service calls using computer aided dispatch systems, assisting with scheduling staff, assisting Director with projects, preparing and maintaining computerized and other records and files.

• Operates emergency communication system; receives complaints and requests for service; obtains necessary information and dispatches necessary personnel and/or advises callers of proper contact for assistance or information.
• Provides information from the DCI/NCIC system for law enforcement.
• Serves as an ATAC representative with the SBI DCI training program.
• Maintains computerized communications logs and reports.
• Monitors public and private fire and security alarms.
• Monitors radio frequencies for calls.
• Monitors the activities of law officers on patrol, fire, rescue and EMS personnel; makes radio contact to ensure their safety.
• Monitors the weather conditions and reports inclement conditions to all Emergency Services via radio, telephone, social media outlets as appropriate.
• Responds to afterhours emergency calls of various County agencies, including days, nights, holiday, and during inclement weather.
• Assists in addressing duties; assigns addresses, hangs road signs and verifies and updates addresses in the 911 system.
• Performs minor radio maintenance at tower sites and vehicle mounted systems; assists in tower grounds maintenance.
• Mobilizes and demobilizes Mobile Command Center, Mobile Resource Center and other emergency management resources; installs, troubleshoots, repairs and arranges for repairs of emergency warning devices and mobile communications equipment.
• Assists with scheduling staff.
• Assists Director with various projects.
• Provides direct logistical and operational support to the Emergency Management Team in times of disaster and major incidents.
• Enters phone changes into the 911 index database.
• Ensures center and data security.
• Performs other related duties as assigned.

• Knowledge of the methods of operating two-way communications systems.
• Knowledge of CAD system(s) and related computer functions.
• Knowledge of radio code system and teletype procedures.
• Knowledge of the geography of the County and location of important buildings.
• Ability to accurately perform data entry at a reasonable rate of speed.
• Ability to speak distinctly and deal with the general public under stressful conditions, while remaining calm.
• Ability to operate standard office, data entry and computer equipment and communication consoles.
• Ability to learn and apply new skills in the area of radio and telephone communications relative to emergency services.
• Ability to establish and maintain effective working relationships with associates and the general public.

Physical Demands
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking, lifting and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities.

Work Environment
Essential functions are regularly performed without exposure to adverse environmental conditions. work is generally in a moderately noisy location (e.g. business office, light traffic).

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Minimum Education and Experience:
High School Diploma or its equivalent and one (1) year of related experience, or equivalent combination of education and experience.

Required Licenses or Certifications:
North Carolina DCI Certification, TDD Certification, Power Phone Basic, Fire, Medical and Law Telecommunicator Certifications, NC EMD Certification, NIMS 100, 200, 300, 400, 700, and 800, and an appropriate Driver’s License, valid in the State of North Carolina.

Additional Requirements:

• Valid North Carolina Driver's License

• Successful completion of SBI background check with required fingerprinting by Sheriff Office.

• Successful completion of Transylvania County standard background check.

• Successful completion of drug screening. (Instructions issued by HR at pre-boarding)

Compensation details: 19.47-30.18 Hourly Wage

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