Mental Health Wellness Line Professional

Job Description

Job Description

Join the VitalCore Team in Massachusetts! We’re people who are fueled by passion, not by profit.

VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care, has openings for Full-Time Mental Health Wellness Line Professionals (LCSW, LICSW, or LMHC*) at Souza Baranowski Correctional Center (SBCC) in Lancaster, MA!

*Candidate must be licensed

*This is a h ybrid role with 16 hours/week in person and onsite at Souza Baranowski Correctional Center and 24 hours/week remote answering Wellness Line calls

Looking for a rewarding career in the healthcare field with competitive wages, an annual incentive bonus, and an excellent benefits package?

At VitalCore we pride ourselves on retaining and acquiring compassionate, dedicated individuals who are committed to providing quality services. Join our team and experience first-hand how VitalCore Health Strategies promotes a positive work environment that is based on respect and appreciation of the hard work and dedication of our staff.

MENTAL HEALTH WELLNESS LINE PROFESSIONAL BENEFITS PACKAGE (for eligible positions):

• Holiday Pay: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, and Christmas Day
• Medical
• Dental
• Vision Insurance
• Health Savings Account
• Life Insurance
• Short Term/Long Term Disability
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program and Discount Center
• 401K & Plan Matching
• PTO

MENTAL HEALTH WELLNESS LINE PROFESSIONAL POSITION SUMMARY

The Mental Health Wellness Line Professional provides off-shift telephonic triage and support for patients under the direction of the behavioral health staff to augment existing response protocols.

MENTAL HEALTH WELLNESS LINE PROFESSIONAL ESSENTIAL FUNCTIONS

• Provides wellness line triage and support from 8pm to 8am 7 days per week using technological resources.
• Provides support around psychosocial stressors for patients and escalates crisis and high-risk calls as needed, to include: utilizing de-escalation techniques, brief counseling and support, active listening, encouragement, and safety planning.
• Communicates to site mental health teams all calls received to ensure proper follow up planning as indicated.
• Identifies warning signs of increased risk and notifies appropriate parties with urgency needed to ensure safety of patient.
• Provides education to patients related to accessing resources, such as how to access mental health and medical services via sick slip an crisis protocols.
• Attends training and meetings as required.
• Documents details of each call, including the nature of the call, intervention provided, and disposition in the patient record.
• Demonstrates proficiency in all company software required for the position.
• Other duties as assigned.

MENTAL HEALTH WELLNESS LINE PROFESSIONAL MINIMUM REQUIREMENTS

• Master’s degree or higher in Social Work, Mental Health Counseling, or related field required
• Must be a licensed professional (LCSW, LICSW, LMHC) in Massachusetts
• Subject to initial and ongoing security clearance requirements.

MENTAL HEALTH WELLNESS LINE PROFESSIONAL SCHEDULE

• Full-Time
• Day Shift
• Night Shift
• Evening Shift

VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.