DFAS is Hiring Part-Time Contact Representatives in Rome, NY

DFAS is Hiring Part-Time Contact Representatives in Rome, NY

Contact Representative (Position is located within the Call Center Operations) GS 962 04/05

Part-time up to 32 hours a week

Customer Service Representatives Needed! Seeking motivated individuals with excellent communication skills to answer incoming calls and emails from active and retired military and civilian customers.

Benefit Highlights Include: Day Shift, M-F no weekends Teleworking available 11 Paid Holidays Per Year Paid Vacation and sick Time Health, Dental and Vision Insurance Retirement Benefits Tuition Assistance and Career Development

Duties Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary. Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry. Develops applicable solutions to problems and ensures corrective actions are completed. Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.

Job location DFAS Rome, 325 Brooks Road, Rome NY 13441

How to apply For more information please visit and apply through USA Jobs. The opening date for this announcement is 03/02/23 and it will close 03/15/2023.