Soft Count Supervisor

Description

• Supervise Soft Count team members, oversee all count activities during assigned shifts,


• and perform the duties of a Soft Count team member when operationally necessary.


• Assign count positions, employee rotations, verification duties, documentation


• responsibilities, and other shift tasks in accordance with staffing needs and internal


• control requirements.


• Conduct pre-count briefings and verify that required staffing, surveillance coverage,


• count room security, equipment, forms, secured containers, and supplies are in place


• before the count begins.


• Receive, open, sort, count, verify, reconcile, and document currency, gaming vouchers,


• checks, coupons, and other revenue collected from bill acceptor canisters, table game


• drop boxes, kiosks, and other approved sources.


• Operate currency counters, ticket readers, sorting equipment, computers, printers, and


• other count room equipment, while identifying and properly handling counterfeit


• currency, suspicious items, damaged vouchers, and other exceptions.


• Ensure all count activities comply with Tribal Gaming Commission regulations, National


• Indian Gaming Commission requirements, Tribal Minimum Internal Control Standards,


• the System of Internal Controls, departmental procedures, and company policies.


• Maintain required segregation of duties, dual custody, employee rotation, independent


• verification, restricted access, and continuous accountability throughout the count


• process.


• Maintain strict control over the count room, keys, seals, count equipment, secured


• containers, financial records, and confidential information, ensuring unauthorized


• persons and personal items are prohibited from restricted areas.


• Verify that drop boxes, bill acceptor canisters, seals, identification tags, and other


• secured containers are properly received, controlled, accounted for, opened, and


• documented.


• Accurately prepare, review, and verify count sheets, machine-generated reports, meter


• information, transfer records, reconciliation documents, variance reports, equipment


• logs, key and seal records, and all required supporting documentation.


• Research and document count variances, missing records, damaged seals, container


• discrepancies, counterfeit or suspicious currency, equipment failures, procedural


• violations, and other unusual activity, immediately reporting significant findings through


• the appropriate chain of command.


• Coordinate and participate in the secure transfer of counted funds and supporting


• documentation to the Cage, Accounting Department, or other authorized recipient in


• accordance with dual-custody and chain-of-custody requirements.


• Train, coach, and evaluate Soft Count team members regarding count procedures,


• currency handling, equipment operation, documentation standards, internal controls,


• confidentiality, safety, and emergency procedures, and report formal performance,


• attendance, or conduct concerns to the Chief Financial Officer or designated manager.


• Communicate and coordinate with Accounting, Cage, Slots, Table Games, Security,


• Surveillance, Compliance, management, auditors, and the Tribal Gaming Commission


• regarding count activity, investigations, examinations, variances, and authorized


• requests.


• Maintain a clean, organized, and secure count room, complete shift briefings and


• handoffs, report unresolved variances or equipment concerns, support audits and


• special counts, and perform other position-related duties and assignments as directed by the Chief Financial Officer.

Working Conditions & Environment:

• Work is primarily performed in a secure, restricted count room under continuous


• surveillance and may involve limited natural lighting and moderate equipment noise.


• Position requires sustained concentration, accuracy, and attention to detail while


• performing repetitive counting, sorting, verification, and reconciliation duties.


• Must be able to sit or stand for extended periods and frequently use hands and fingers


• to handle currency, vouchers, documents, secured containers, and count equipment.


• Must be able to operate computers, calculators, currency counters, ticket readers,


• sorting equipment, radios, telephones, printers, and other standard count room


• equipment.


• Must be available to work varying shifts, including early mornings, evenings, overnight


• shifts, weekends, holidays, special events, and extended hours based on operational


• needs.


• Must possess sufficient vision, hearing, communication ability, and physical mobility to


• perform assigned duties, including bending, reaching, pushing, pulling, and lifting or


• moving items weighing up to 50 pounds.

Level of Authority & Restrictions:

• Supervision of all Soft Count team members and count operations during the assigned


• shift.

• Authority to assign count duties, rotate team members, correct procedural deficiencies,


• secure funds or records, and temporarily stop the count when a safety, security,


• equipment, staffing, or internal control concern could compromise the integrity of the


• process.

Requirements

• Must be at least 21 years of age.

• High school diploma or GED is required.

• A minimum of three years of casino soft count, cage, accounting, gaming operations,


• high-volume cash handling, or related experience is required.

• A minimum of one year of lead or supervisory experience is preferred.

• Must possess working knowledge of gaming revenue count procedures, cash and


• voucher handling, reconciliation practices, chain of custody, key and seal controls, and


• required segregation of duties.

• Must be able to interpret and apply Tribal Gaming Commission regulations, National


• Indian Gaming Commission requirements, Tribal Minimum Internal Control Standards,


• the System of Internal Controls, and departmental procedures.

• Must demonstrate strong mathematical, analytical, organizational, decision-making, and


• problem-solving abilities.

• Must be able to accurately count, sort, verify, reconcile, and document large volumes of


• currency, gaming vouchers, checks, coupons, and other negotiable instruments.

• Must be able to prepare and review clear, accurate, complete, and detailed count


• records, variance reports, logs, and incident documentation.

• Must be able to communicate professionally with team members, management,


• auditors, Regulators, Security, Surveillance, and other authorized individuals.

• Must be able to maintain composure, confidentiality, impartiality, and sound judgment


• during sensitive, time-critical, or high-pressure situations.

• Must possess basic computer skills, including the ability to use spreadsheets, email,


• count software, machine-generated reports, and standard office equipment.

• Must be able to operate currency counters, ticket readers, sorting equipment,


• calculators, printers, and other devices used in the count process.

• Must demonstrate reliability, integrity, punctuality, and the ability to work independently


• while maintaining effective supervision and teamwork.

• Must be eligible to work in the United States.

• Must successfully complete all required pre-employment screenings, which may include


• drug testing, criminal history review, and fingerprinting.

• Must obtain and maintain Class A gaming license issued by the Tribal Gaming


• Commission, as well as obtain and maintain a State Key Gaming License.

• Must adhere to all confidentiality, ethics, financial control, restricted access, and information


• security requirements.

• Indian Preference and Veteran's Preference will be applied in accordance with

• Applicable Tribal law and company policy.