Workplace Ambassador - The Franklin - Chicago

Job Description

Job Description

Position Title: Workplace Ambassador - The Franklin - Chicago

Location: Chicago, IL

Salary: $24.00 - $26.00 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Workplace Ambassador in Chicago will serve as the premier front-of-house hospitality lead for  ZO , the client’s global amenity platform at The Franklin Center. This role is dedicated to establishing a warm, inviting environment for tenants while managing seamless day-to-day logistics, administrative operations, and community engagement of the ZO Lounge. As a Rapport representative, the Workplace Ambassador embodies high energy, curiosity, and a "roll-up-your-sleeves" commitment to hosting excellence.

Responsibilities

• Deliver high-touch guest experience, including welcoming members, hosting spaces, and resolving service issues
• Coordinate daily clubhouse operations, ensuring all spaces are clean, organized, and fully functional
• Manage communications, including email inquiries, help center requests, and daily shift reporting
• Execute and support events end-to-end, including setup, coordination, and member engagement
• Partner with property management on facility needs, inventory, and maintenance requests
• Track space usage, member engagement, and communicate schedules across building teams

Qualifications

• Experience in hospitality, guest services, or front-of-house environments
• Strong interpersonal and communication skills with a customer-first mindset
• Proven ability to problem-solve and manage operations proactively
• Comfortable with Microsoft Office and learning new systems/platforms
• Experience supporting events or working in fast-paced, high-volume environments preferred
• High energy, team-oriented, and able to balance administrative and hands-on responsibilities

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Req ID: 1529379

Rapport a specialized division of FLIK Hospitality Group