Customer Care Specialist

Job Description

Job Description

Full-Time | In-Office | Paid Training

Build a Career Helping People.

At Real Senior Management, we're committed to helping seniors navigate their Medicare needs with confidence, care, and exceptional service. We're growing our Customer Service Team and looking for friendly, dependable professionals who genuinely enjoy helping others.

As a Customer Care Specialist , you'll support our clients and advisors by answering questions, resolving concerns, providing clear Medicare-related information, and making sure each person feels heard and supported.

This is a great opportunity for someone who enjoys working with people, communicates well over the phone, stays calm under pressure, and wants to grow with a supportive team.

No Medicare or insurance experience? That's okay. We'll provide the training and resources you need to learn the industry and succeed in your role.

What we can't teach is patience, empathy, accountability, professionalism, and a genuine desire to help people.

What You'll Do

• Answer inbound and outbound client calls in a friendly, professional manner.
• Support clients and licensed agents with questions, concerns, account information, and general service needs.
• Listen carefully to assess each client's needs and provide accurate, helpful information.
• Provide education and guidance while explaining Medicare-related information in a simple, easy-to-understand way.
• Focus on client retention through consistent follow-up and high-quality service.
• Resolve client concerns whenever possible and appropriately escalate more complex issues.
• Document client interactions accurately and maintain organized records in our CRM.
• Adhere to company compliance, quality, and privacy standards in all communications.
• Provide an exceptional customer experience from beginning to end.
• Build positive relationships with clients through patience, empathy, and professionalism.
• Collaborate with licensed agents and leadership to ensure smooth client interactions and timely support.

Who Thrives Here

Our most successful Customer Care Specialists aren't necessarily the people with insurance experience. They're the people who:

• Show up on time and can be counted on.
• Genuinely enjoy talking with and helping people every day.
• Learn quickly and apply coaching.
• Communicate confidently and professionally.
• Stay patient and professional during difficult conversations.
• Can handle upset or frustrated clients without taking it personally.
• Stay organized while managing multiple priorities.
• Take ownership and hold themselves accountable.
• Look for ways to continuously improve.
• Take pride in providing an outstanding experience for every client.

If you're dependable, patient, coachable, and genuinely enjoy helping people, you may be exactly who we're looking for.

Qualifications

• 2+ years of customer service or client-facing experience preferred; call center, healthcare, or insurance experience is a plus. Hospitality and service professionals, including servers, bartenders, teachers, retail associates, receptionists, and others who work directly with people, often thrive in this role.
• Excellent verbal communication, active listening, and relationship-building skills.
• Friendly, patient, and professional approach to customer interactions.
• Strong problem-solving skills and the ability to remain calm during challenging conversations.
• Strong computer skills and the ability to navigate multiple systems and CRM software.
• Strong attention to detail and organizational skills.
• Ability to multitask while maintaining accuracy and providing quality service.
• Ability to explain information clearly and in an easy-to-understand way.
• Comfortable working in a fast-paced, team-focused environment.
• Must be willing and able to obtain a Georgia Health Insurance license as a requirement of the role. The company provides licensing support, training, and covers the cost of obtaining the license.
• Must successfully complete a background check as part of the hiring process.

What We Offer

• Competitive base pay
• Guaranteed annual raises
• Paid training
• Ongoing coaching, mentorship, and professional development
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Annual incentive trip
• Supportive, team-oriented work environment

What We Expect

We invest significant time and resources into developing every new team member, and we're looking for people who are equally committed to their own success.

Training is fast-paced and requires consistency, effort, and a willingness to learn. We expect our team members to be dependable, receptive to feedback, accountable, and committed to providing an exceptional experience for every client.

This position may not be the right fit for someone looking to simply coast through the workday.

But if you're motivated by growth, enjoy helping people, and want a career where your effort and improvement are recognized, you'll have the opportunity to build something meaningful here.

Before You Apply

Ask yourself:

• Do I genuinely enjoy helping and talking with people?
• Can I stay calm, patient, and professional when someone is frustrated?
• Am I comfortable receiving coaching and applying feedback?
• Can my team count on me to show up and be prepared?
• Am I willing to learn new systems, processes, and information?
• Do I want a career where I can continue growing?

If you answered yes, we'd love to meet you.

We're not looking for perfection.

We're looking for people with character, grit, professionalism, and the desire to become exceptional.

Apply today and begin building a rewarding career with Real Senior Management.

Background Check & Licensing Disclosure

As part of screening and hiring, a background check is required.

The Georgia Division of Insurance Agents and Agent Services may disqualify persons who have committed certain felonies from licensure. In addition, certain misdemeanors require a waiting period before applying for licensure. The department may not issue a license unless all fines, court costs and fees, and court-ordered restitution have been paid.

Real Senior Management is a growing Medicare-focused insurance organization dedicated to helping seniors navigate their healthcare coverage with clarity and confidence. We’re equally committed to our team, providing hands-on training, strong leadership, a collaborative environment, and opportunities for long-term career growth. Our culture is built around service, integrity, accountability, and helping both our clients and employees succeed.

Company Description

Real Senior Management is a growing Medicare-focused insurance organization dedicated to helping seniors navigate their healthcare coverage with clarity and confidence. We’re equally committed to our team, providing hands-on training, strong leadership, a collaborative environment, and opportunities for long-term career growth. Our culture is built around service, integrity, accountability, and helping both our clients and employees succeed.