Medical Assistant - Behavioral Health

Behavioral Health Clinic Medical AssistantThis Medical Assistant role functions differently than a traditional hands-on clinic MA position. Approximately 85% of patient visits are conducted virtually, and the majority of daily work is focused on care coordination, patient communication, and medication workflow rather than in-person rooming or procedures. This role supports psychiatrists and psychiatric nurse practitioners in a high-volume outpatient behavioral health clinic.What this role looks like day-to-day:Managing a steady, high volume of MyChart portal messages, phone calls, and faxesProcessing medication refill and patient advice requests through EpicPreparing and submitting prior authorizations for psychiatric medications and procedures (including ECT)Handling FMLA, disability, school, and work documentationDrafting and sending patient letters and formsCoordinating between patients, providers, pharmacies, and insurance companiesSupporting providers by keeping clinical workflows organized and movingWhile the position is based in the clinic, direct patient contact is limited, and hands-on clinical procedures are minimal. When patients are seen in person, MAs typically obtain vitals only; the clinic does not perform injections, lab draws, or procedural assisting.This position is best suited for MAs who enjoy care coordination, written and phone-based communication, detailed documentation, and working with behavioral health patients. Candidates seeking a procedure-heavy MA role may not find this to be a good fit.We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees. No experience as a Medical Assistant or not been through an MA Program? Look no further – we provide training and support to help you succeed.The Medical Assistant Program allows participants to learn about a variety of Saint Luke's Physician Group clinics. The 10-week paid program will offer a comprehensive review of body systems including pharmacology, medical terminology, lab values and BLS certification. Medical Assistants in training will also be introduced to Saint Luke's culture with an emphasis on customer service and patient safety.Paid 10-week Medical Assistant Training Cohort ProgramNext session starts on August 10.Experience with or an interest in mental health is beneficial.Applicable Experience: Less than 1 year Basic Life Support - American Heart Association or Red CrossFull Time Day (United States of America)The best place to get care. The best place to give care. Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.