Automotive Customer Experience Representative

Our client, a leader in the automotive industry, is seeking an Automotive Customer Experience Representative who will be part of the customer service department supporting various teams. The ideal candidate will have strong communication skills, a customer centric mindset, and the ability to handle escalated situations effectively, which will align successfully in the organization. Job Title: Automotive Customer Experience Representative Location: Remote (United States) Pay Range: $25/hr. - $28/hr. What's the Job? Act as the primary point of contact for escalated customer interactions and executive follow-ups. Support representatives by providing critical information and process guidance to assist customers promptly. Handle public relations requests and ensure a high level of customer satisfaction. Utilize case management skills to resolve customer issues efficiently. Provide training and support to team members to enhance overall service quality. What's Needed? A college degree is highly preferred. 3+ years of experience in customer service within the automotive industry. Experience in a call center setting with a focus on handling escalated customer issues. Strong understanding of the customer experience journey. Familiarity with Salesforce and technical/app/phone support. What's in it for me? Work Monday to Friday from 8 am to 5 pm PST. Be part of a dynamic team within the automotive industry. Enhance your skills in customer service and case management. Opportunity to make a significant impact on customer satisfaction and team performance. Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law. #J-18808-Ljbffr