Escalated Case Specialist: Customer & Legal Liaison

Kia America is seeking an Escalated Case Administrator to provide customer service support to customers and attorneys, handling BBB Autoline, Attorney General, pre-litigation matters, and related service concerns. The role involves gathering documentation, evaluating repair history, coordinating with internal teams and dealers, and ensuring timely case processing, with focus on Lemon Law awareness and accurate CRM updates. Travel may be required. #J-18808-Ljbffr