Quality Assurance Coordinator

Quality Assurance CoordinatorContinuum of Colorado has an opening to be our Quality Assurance Coordinator. Are you someone who spots the details others miss? Do you love bringing order to complexity and turning data into meaningful improvement? If so, this might be the fit for you!We're looking for a Quality Assurance Coordinator who's ready to play a key role in strengthening the integrity, accountability, and overall excellence of our organization. This isn't just an administrative role — it's an opportunity to be at the center of quality, compliance, and continuous improvement efforts that truly make a difference. In this position, you'll partner closely with leadership to support quality assurance initiatives, compliance monitoring, and investigative processes. You'll help keep our programs on track by assisting with regulatory compliance activities, documentation review, data collection, and reporting. If you enjoy organizing information, tracking trends, and ensuring that processes run smoothly and accurately, you'll thrive here.You'll also play an important role in supporting audits, investigations, and quality improvement initiatives — helping turn findings into forward momentum. From coordinating documentation to assisting with the Human Rights Committee (HRC) process, you'll help ensure our standards remain high and our practices remain strong.The Quality Assurance Coordinator role is perfect for someone who:Is highly organized and detail-orientedEnjoys working behind the scenes to drive meaningful impactIs comfortable with data, documentation, and process trackingValues integrity, accountability, and continuous improvementThrives in a collaborative, mission-driven environmentThis position does offer opportunities to work remotely; however, depending on the programmatic need, you will need to work in the office, at programmatic sites, and in the community, as well. Due to the nature of the role, the ideal applicant will live within the Denver/Aurora Metro area. Additionally, we're committed to a great work-life balance here, so you'll get to work full-time at 36 hours/week with a 4-day work week, Monday through Thursday with a sporadic need for coverage on Fridays.If you're ready to combine analytical thinking with purpose-driven work — and be part of a team that's committed to doing things the right way — we'd love to hear from you.Requirements and PreferencesAssociate's degree in a human services-related field from an accredited college or university preferred; bachelor's degree highly preferredMinimum of two (2) years of experience in human services, preferably in developmental disabilities and quality assurance, compliance, or investigationsEquivalent combinations of education and experience may be considered.Reside within the Denver/Aurora metro areaValid Colorado driver's license and proof of auto insuranceReliable means of transportation other than mass transitMeet our driving requirements - have a license for the last three (3) years with no suspensions/revocations and no more than two (2) moving violations in the past three (3) yearsWe are committed to racial equity, diversity, and inclusion in all aspects of our organization and our partnership with the IDD community. Our work is rooted in the firm belief that all people deserve respect and dignity, where we embrace and celebrate varied identities, preferences, and perspectives. These values are essential to our organization's excellence and to achieving our objective of a more equitable and inclusive community for all. We will ensure our systems, policies, practices, actions, and communications are equitable, including how we attract, hire, engage, develop, promote, retain, and retire BIPOC and other underrepresented or marginalized talents. We intentionally engage in an ongoing process of active learning and growth to advance a culture reflective of a shared purpose and belonging.Starting Salary and Benefits $25 - $30 / hourly - non-exemptHealth/dental/vision coverageEmployer-paid and supplemental life insuranceShort- and long-term disability insuranceGenerous paid time off and holiday paySame day pay available with Tapcheck401(k) investment plan, with an employer match of up to 4%Mileage reimbursementCertified Employer for Public Service Loan Forgiveness ProgramTuition reimbursement programHealthcare reimbursement and flexible spending plansEmployee assistance programEmployer-paid trainingAdditional Responsibilities and SkillsSupport and conduct investigations related to Mistreatment, Abuse, Neglect, and Exploitation (MANE) and administrative mattersEnsure confidentiality, security, and integrity of investigative records and compliance documentationPrepare investigative reports, compliance findings, and trend analyses for leadership reviewConduct professional, trauma-informed interviews with individuals served, staff, and providersPerform monthly compliance audits and quarterly complaint trend analysisCoordinate and support Human Rights Committee (HRC) documentation and processesMonitor programmatic and medical compliance systems and report identified risksCollaborate with leadership on remediation planning and quality improvement initiativesProvide training and guidance to staff on investigations, compliance, and HRC requirementsPossess strong knowledge of the intellectual and developmental disability service systemShow exceptional organization, attention to detail, and analytical skillsHave the ability to manage multiple complex projects simultaneouslyMaintain excellent written and verbal communication skillsShow professional judgment, integrity, and ability to maintain confidentialityHave proficiency in Microsoft Office and database systemsBe able to work independently while collaborating effectively with leadership and teams*Eligibility and total amount approved may vary; see program details for more information.