Dispatcher

Deputy Dispatch Responder Join our team and help keep critical services running! Coordinate staffing coverage, support frontline programs, and make a meaningful impact across CCC every day. The Deputy Dispatch Responder responds to requests from staff and programs needing immediate and future assistance in filling shifts that are vacant from unexpected absences, vacations or vacant positions. This position requires that carrying and answering the dispatch phone and filling shifts during the entire shift. This position also offers support to CC Staffing Trainees if they have any questions while working in a given building. The successful Deputy Dispatch Responder is highly organized, dependable, and able to remain calm in a fast-paced environment where priorities can change quickly. They excel at multitasking, communicating clearly, and maintaining accurate records while coordinating staffing coverage across multiple programs. This individual is comfortable making time-sensitive decisions, following established policies and union contract requirements, and providing excellent customer service to employees, supervisors, and program staff. They are detail-oriented, proficient with technology, and capable of balancing independent work with collaboration to ensure critical shifts are filled and programs remain fully supported. Program: Central City Staffing (CC Staffing), one of CCC's Social Enterprise programs, is a job training program that provides 24/7 on-call coverage to 47+ CCC housing buildings, administrative offices, and clinics. Trainees gain hands-on experience in front desk operations, emergency procedures, and routine building maintenance while helping foster a safe and supportive community. Each year, more than 200 individuals with lived experience of homelessness are expected to complete the program building skills for long-term employment. Company: Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential. Schedule: Night Shift - Saturday - Wednesday, 11:00pm - 7:30am (Thursday and Friday off) Location: Everette Building - 121 NW Everett St, Portland, OR 97209 Compensation: $22.05 - $29.25/hr Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $25.58/hr per our Union contract. Graveyard Shift Differential: Employees earn an additional $1.75 per hour for hours worked between 11:00 PM and 7:00 AM. To qualify, the majority of the scheduled shift must fall within these overnight hours. The differential applies only to time worked during the eligible graveyard shift period. Not paid time off. AFSCME Union This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered. MINIMUM QUALIFICATIONS: Ability to read, write, and understand English Preference given to individuals who are currently or have worked for CC Staffing. Understanding of union requirements for filling shifts, or ability to understand. Has the competencies necessary to: Quickly assess situations and develop plan Work within Deputy Dispatch software Clearly document all call responses Communicate clearly and effectively both orally and in writing Sufficient manual dexterity and physical ability to perform duties Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. Must pass a pre-employment drug screen?and background check. Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation. May be required to carry an agency cell phone for work use.? Cell phone will be provided by Central City Concern. Must adhere to agency's non-discrimination policies. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity. SKILLS AND ABILITIES: Proficient is Microsoft Office Suite software (Word, Excel and Outlook). Ability to learn scheduling software. Ability to multi-task and to prioritize duties and tasks. Ability to manage time in order to meet deadlines. Ability to maintain accurate records and necessary paperwork. Ability to respectfully communicate with a wide variety of individuals. Ability to communicate clearly and concisely both orally and in writing. Ability to understand and follow directions. Ability to apply principles learned to new situations. Ability to display a non-judgmental attitude. Sufficient manual dexterity and physical ability to perform assigned tasks. Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, co-workers, and all other individuals encountered within the scope of work. Benefits at Central City Concern: We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans! Generous paid time off plan beginning at 4 weeks of PTO accrual per year!? Accrual amount/rate increases with longevity. Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule). Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd?year, and 8% in your 3rd?year! Comprehensive Medical, Vision, and Dental insurance coverage. Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance! Sabbatical Program offering extended time off at years 7, 14, and 21. This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position. As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level. Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.