Training Solution Consultant SME [Remote]

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!

Position Overview

The Training Solution Consultant will serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert (SME) team. The consultant will help ensure end users receive timely, site-specific support; identify and coordinate refresher-training needs; provide input on training-content updates; and strengthen adoption of processes, systems, and tools supported by the Tier.  

The consultant is expected to become an integrated member of the assigned Tier team and act as a connector among end users, SMEs, training stakeholders, local sites, and the Access and Training program offices.

Liaison:  

- Embed within the assigned Tier 1 SME team and develop a working understanding of its workflows, processes, systems, user populations, and training materials.  

- Advise SMEs and training owners on needed changes to training content, including updates prompted by workflow changes, system enhancements, policy changes, or recurring user issues.  

- Help maintain training materials, FAQs, job aids, communications, and other user-facing resources in partnership with content owners and SMEs.  

- Participate in established communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.  

Deliver:  

- Serve as a primary coordinator for site-specific user-support and refresher-training requests.  

- Coordinate with local site contacts and other support functions to ensure training and support are delivered consistently and aligned with business needs.  

- Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions when required.  

- Assess reported training gaps, recurring questions, user feedback, and adoption issues to recommend appropriate support interventions.  

- Track support themes, training activity, recurring issues, and user feedback; provide regular updates and recommendations to the Tier team.  

- Identify the appropriate modality, coaching, job aid, microlearning, or refresher, based on the urgency and complexity of the gap.  

- Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning-support resources as needed.  

- Validate proficiency following interventions to confirm gaps have been addressed sufficiently.  

- Support change-management and communications activities associated with new or revised workflows, tools, system functionality, or training materials.  

Required Qualifications  

- Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.  

- Experience with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.  

- Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.  

- Strong facilitation, presentation, communication, and stakeholder-management skills.  

- Experience identifying learning needs and recommending appropriate training or performance-support solutions.  

- Ability to work independently while collaborating closely as an embedded member of a cross-functional team.  

- Strong organizational skills, including the ability to manage multiple requests, priorities, and follow-up activities.  

- Proficiency with common virtual collaboration, presentation, and documentation tools.  

Preferred Qualifications

- Experience with the Federal Electronic Health Record (FEHR), including its clinical, operational, training, implementation, or end-user-support environment.  

- Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives.  

- Experience developing or maintaining training materials, job aids, knowledge articles, FAQs, and facilitator guides.  

- Familiarity with learning-management systems, virtual-learning platforms, or knowledge-management tools.  

- Experience supporting geographically distributed sites, facilities, or diverse user groups.  

- Prior experience in a consulting or contractor role supporting client teams.  

Expected Deliverables  

- A documented understanding of the assigned Tier’s training, adoption, and end-user-support needs.  

- Coordination and delivery of site-specific refresher training, coaching, office hours, and other user-support activities.  

- Active participation in Tier meetings, classes, working sessions, and communities of practice.  

- Recommendations for training-content revisions, new job aids, FAQs, and other user-support resources.  

- Periodic reporting on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities.  

- Ongoing collaboration with Tier SMEs to improve end-user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.