Operations Manager

Overview The Operations Manager, Plasma Strategy is the primary liaison between Plasma Operations and external clients, translating client requirements into operational execution, driving performance improvement, and enabling data‑driven decision making across the network. Responsibilities Serve as the single point of contact for client‑facing operational performance and issue resolution. Translate client needs into clear, actionable operational priorities. Lead recurring performance reviews, scorecards, and business updates. Communicate performance trends, risks, and improvement opportunities. Own and track KPIs across service, cost, quality, and reliability. Identify performance gaps and lead root‑cause analysis. Partner with cross‑functional teams to implement and sustain improvements, ensuring alignment with client expectations and service commitments. Lead and support continuous improvement initiatives across plasma operations. Apply Lean, Six Sigma, and other process improvement methodologies. Facilitate process mapping, Kaizen events, and workflow optimization. Track and report operational and financial impact of initiatives. Partner with transportation teams on routing, network design, and carrier performance. Monitor KPIs such as on‑time delivery, cost, and utilization. Support planning, exception management, and variability reduction. Build and maintain operational dashboards and scorecards. Ensure data accuracy and consistency across reporting. Provide actionable insights to drive decisions and support ad‑hoc analysis tied to client and operational needs. Location & Compensation Hybrid role based in Erlanger, KY (3 days onsite); occasional travel to distribution centers. Base pay range: $105,800 – $176,300. Competitive compensation package includes potential annual bonus or long‑term incentive opportunities. Required Qualifications Bachelor’s degree or equivalent experience. Typically 7+ years of experience in operations, logistics, or continuous improvement roles. Experience serving as a client‑facing or cross‑functional liaison with strong stakeholder management skills. Proven continuous improvement and problem‑solving experience (Lean, Six Sigma, or equivalent). Demonstrated ability to analyze data and drive measurable operational improvements. Strong communication skills, including executive‑level reporting and storytelling. Ability to work independently in a cross‑functional, fast‑paced environment. Strong analytical mindset with structured problem‑solving approach. Preferred Qualifications Six Sigma certification (Green Belt or higher) or Kaizen experience. Experience in plasma operations, healthcare logistics, or regulated environments. Proficiency in Power BI and/or Tableau. Working knowledge of SQL and advanced Excel. Experience building operational scorecards and dashboards. Strong critical thinking and problem‑solving capability. Other Details Priority will be given to candidates who reside in the Erlanger, KY metropolitan area. We are unable to provide sponsorship for this role presently or in the future. Equal Employment Opportunity McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. McKesson offers opportunities to all job seekers, including those with disabilities. Reasonable accommodations are available upon request. #J-18808-Ljbffr